ABOUT THE ROLE :

We are a fast-growing Indian AI startup building an Agentic AI platform that powers intelligent, voice-first solutions across enterprise verticals. As we scale our Customer Engineering (Solution Delivery) function, we are looking for a seasoned Solution Architect who will be the technical compass for our delivery team, own end-to-end solution design for customer engagements, and translate complex business requirements into robust, production-ready AI architectures.

KEY RESPONSIBILITIES :

- Own the end-to-end technical design of Agentic AI (primarily voice) solutions on our platform, spanning NLU, dialogue management, orchestration, and integrations.

- Produce detailed solution architecture documents, data-flow diagrams, integration blueprints, and PoC prototypes.

- Define and govern integration patterns with customer back-end systems (CRMs, ERPs, telephony platforms, custom APIs).

- Evaluate trade-offs between build vs. configure and recommend optimal deployment topologies.

- Analyse customer RFPs / RFIs and develop technically sound, commercially compelling solution proposals.

- Guide and upskill a team of Gen AI engineers on architecture best practices.

- Act as the primary bridge between customers' technical teams and our internal product, platform, and engineering squads.

REQUIRED QUALIFICATIONS & SKILLS :

- 5 - 7 years in solution architecture, technical consulting, or senior delivery roles.

- Hands-on delivery of production-grade conversational or voice AI systems.

- Deep understanding of ASR / TTS pipelines, NLU frameworks (Rasa, Dialogflow, custom LLM-based), and voice channel integrations (SIP, WebRTC, Twilio, Genesys).

- Solid grasp of LLM fundamentals - prompt engineering, RAG architectures, fine-tuning, and hallucination mitigation.

- Hands-on exposure to at least one major cloud platform (AWS / Azure / GCP).

- Working knowledge of containerisation and orchestration: Docker, Kubernetes.