About the role :

NICE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NICE customer. A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs.

How will you make an impact?

- Own Presales end-to-end : pipeline, solution strategy, POC governance, and win/loss review.

- Lead on complex enterprise AI deals from first discovery through technical sign-off.

- Design and oversee POCs - including data requirements, model evaluation, integration architecture, and results framing.

- Coach Solutions Consultants on AI solutioning, technical storytelling, and commercial positioning.

- Build repeatable playbooks, demo frameworks, and discovery guides specific to AI/ML products.

- Feed structured field intelligence back into Product and GTM strategy.

- Represent the company at industry events and in customer advisory conversations.

What we're looking for :

- 12 - 16 years in Pre-Sales, Solution Consulting, or Sales Engineering with 3+ years leading a team.

- Last 2+ years hands-on in AI product Pre-Sales.

- Working knowledge of the AI stack : LLMs, embedding models, vector databases, inference costs, token economics, prompt engineering, RAG pipelines, and API-based AI services.

- Able to scope and run technically rigorous POCs without needing an engineer to translate.

- Commercial fluency around AI pricing models and total cost of ownership conversations.

- Deep experience with complex, multi-stakeholder enterprise sales cycles.

- Experience in an Architect/Gen AI front-ending Technology role in the past 2 - 3 years.

- Exposure to banking, insurance, or retail industries.

What's in it for you?

Join an ever-growing, market-disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment. Enjoy the NiCE-FLEX hybrid model : 2 days in the office and 3 days remote each week.