Job Type : 6 Months contract with possible extension

Rate : 120 PLN per hour

Description :

- Primary Responsibility is to drive and own the resolution of service impacting issues that occur on OT Operational Technology infrastructures

- Provide Incident Management support for other Telecoms Technologies when required

- Working with other IT teams and Incident Management during crisis and provide ongoing support as required

- Working as part of a global team of Service Operations managers

- Review all Incidents that come into Connectivity analysing the data and working with the wider teams to implement best practice or improvements

- Work within global diverse team of engineers and vendors to provide support on a follow the Sun basis

- Drive down infrastructure service outages and repeat failures Chair Support Connectivity Incident Post Incident Review meetings

- Ensure global standards are set and adhered to Work with Service Providers ensuring contractual service is delivered and work on Continuous Improvement

- Be willing to provide on-call support on a rotational basis which is financially rewarded

To be successful in this role you should meet the following requirements :

- Strong Incident Management skills

- A Technical background Networks would be good but not essential

- Strong drive to improve the services we provide

- Need to be a good team player and able to collaborate at all levels

- Experience of Working to ITIL Agile Standards Framework

- Strong communication skills and be able to communicate at all levels within the business