About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience.

We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey.

Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case.

Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us!

Job Description :

We are seeking a Senior Data Scientist with deep expertise in Large Language Models (LLMs) and modern AI systems to join our team. This role combines cutting-edge research, rapid prototyping, and production-grade implementation to deliver innovative AI-powered solutions.

You will drive NLP and machine learning projects from conception through deployment, working as both a direct contributor and key technical advisor.

Total Experience : 3 - 5 years

Research & Innovation :

- Stay current with the latest LLM research, architectures, and advancements in the field including real-time models and multimodal systems.

- Evaluate emerging techniques and methodologies for potential application to business problems.

- Monitor developments in transformer architectures, fine-tuning approaches, model optimization, and real-time inference.

- Research and assess new LLM capabilities, frameworks, and API features as they emerge.

Solution Design & Prototyping :

- Identify and define approaches for complex AI challenges leveraging state-of-the-art LLMs.

- Design and build proof-of-concept solutions to validate technical feasibility.

- Rapidly prototype LLM-based applications using modern frameworks and orchestration tools.

- Conduct rigorous experiments to evaluate different approaches and methodologies.

Production Development & Software Engineering :

- Write clean, maintainable, production-quality code following software engineering best practices and design patterns.

- Develop robust, scalable agentic workflows using orchestration frameworks (such as LangGraph, CrewAI, or similar).

- Implement advanced LLM features, including tool calling, function calling, structured outputs, and multi-turn conversations.

- Build production-grade systems utilizing Model Context Protocol (MCP) and other emerging standards.

- Design and implement scalable, fault-tolerant architectures for real-time LLM-powered applications.

Requirements :

- 3 - 5 years of experience in data science, machine learning, and AI development with strong focus on NLP and LLM applications.

- Bachelor's/Master's or higher degree in Computer Science, Machine Learning, Statistics, or related technical field.

- Mastery of Python with strong software engineering fundamentals.

- Deep hands-on experience with LLM frameworks and APIs (OpenAI, Anthropic, or similar).

- Proficiency with modern ML orchestration and agentic frameworks (LangGraph, CrewAI, LangChain, or similar).

- Solid understanding of NLP techniques: embeddings, information extraction, semantic search, classification.

- Experience with diverse ML models: neural networks, transformers, SVM, Random Forest, clustering, Bayesian models.

- Hands-on experience with advanced LLM features: tool calling, function calling, multi-turn conversations, structured outputs.

- Knowledge of distributed computing, cloud platforms (AWS, GCP, or Azure), and containerization (Docker).

Netomi is an equal opportunity employer committed to diversity in the workplace.