Natobotics - Manager - Network Operation Centre

Natobotics Technologies Pvt Limited

Pune

7 - 10 Years

6+ Reviews

Network Operations Center IT Infrastructure TCP/IP TCP/UDP MPLS DHCP Zabbix Administration CCNA CompTIA Security ITIL Troubleshooting

Posted on: 03/11/2025

Job Description

Description :

The NOC Manager is responsible for overseeing the day-to-day operations of the Network Operations Centre, ensuring optimal network performance, uptime, and reliability.

This role involves managing a team of NOC engineers, coordinating network monitoring and incident response, and maintaining service-level compliance across all critical infrastructure systems.

Key Responsibilities :

- Manage and lead the NOC team to monitor, support, and maintain network and infrastructure services 24x7.

- Develop and implement operational procedures, escalation processes, and performance metrics.

- Ensure continuous network availability, proactively identifying and resolving performance issues.

- Oversee incident management, root cause analysis, and problem resolution.

- Coordinate with internal IT teams, vendors, and service providers for escalations and maintenance activities.

- Plan and schedule regular maintenance, upgrades, and testing to prevent downtime.

- Maintain accurate documentation of systems, incidents, and change management activities.

- Monitor network and system alerts, ensuring timely response and resolution within defined SLAs.

- Analyze network performance reports and recommend improvements.

- Develop and train NOC engineers, fostering technical growth and operational excellence.

- Support disaster recovery and business continuity initiatives.

- Ensure compliance with information security policies and best practices.

Qualifications And Skills :

- Bachelors degree in Computer Science, Information Technology, or a related field.

- 7+ years of experience in network operations or IT infrastructure, including at least 3 years in a leadership role.

- Strong knowledge of network protocols (TCP/IP, DNS, DHCP, BGP, MPLS, etc.) and monitoring tools (SolarWinds, Nagios, Zabbix, PRTG, etc.)

- Experience with cloud environments (AWS, Azure, GCP) and hybrid infrastructure.

- Proven ability to manage 24x7 operations and support teams.

- Excellent troubleshooting, communication, and leadership skills.

- Certifications such as CCNP, ITIL, or CompTIA Network+ are a plus.

Key Competencies :

- Leadership and team management.

- Analytical and problem-solving ability.

- Decision-making under pressure.

- Strong communication and collaboration skills.

- Focus on service quality and continuous improvement.