Job Description :

We are seeking a highly skilled and proactive Microsoft 365 & Backup Engineer to manage, support, and optimize our Microsoft 365 environment, identity and access management services, security controls, and enterprise backup infrastructure.

The ideal candidate will be responsible for ensuring service availability, data protection, operational excellence, and compliance through proactive monitoring, incident management, and continuous improvement initiatives.

Key Responsibilities :

Microsoft 365 Administration :

Administer, maintain, and support Microsoft 365 services, including :

1. Exchange Online

2. SharePoint Online

3. Microsoft Teams

4. OneDrive for Business

5. Microsoft Copilot

- Monitor service health, performance, capacity, and availability.

- Configure and manage policies, settings, and service integrations.

- Plan and implement service enhancements, updates, and upgrades.

- Troubleshoot and resolve Microsoft 365-related issues while ensuring minimal business disruption.

Identity & Access Management :

- Administer Microsoft Entra ID (Azure Active Directory).

- Manage the complete user lifecycle, including onboarding, offboarding, and role changes.

- Provision and deprovision user access in accordance with organizational policies.

Implement and maintain :

1. Conditional Access Policies

2. Multi-Factor Authentication (MFA)

3. Identity Governance

4. Privileged Access Management (PAM/PIM)

- Conduct periodic access reviews and support audit requirements.

Security & Compliance :

- Implement, monitor, and maintain Microsoft 365 security controls and best practices.

- Manage and enforce security, compliance, and governance policies.

- Monitor security posture and recommend continuous improvements.

- Investigate, analyze, and respond to security alerts, incidents, and vulnerabilities.

- Support internal and external audits by providing necessary reports and evidence.

- Review audit logs, activity reports, and compliance dashboards regularly.

Backup & Disaster Recovery Administration :

- Administer enterprise backup and recovery solutions.

- Monitor backup jobs and ensure successful completion.

- Perform regular backup health checks and recovery validation.

- Execute restoration activities and disaster recovery testing.

- Ensure recoverability of critical business systems and data.

- Support disaster recovery planning, documentation, and execution.

Incident & Problem Management :

- Investigate, troubleshoot, and resolve infrastructure and application incidents.

- Perform root cause analysis (RCA) and implement preventive measures.

- Coordinate with Microsoft Support and third-party vendors for issue resolution.

- Ensure incidents are managed and resolved within agreed service levels.

- Participate in problem management and continuous service improvement initiatives.

Documentation & Process Management :

- Maintain accurate operational, technical, and architectural documentation.

- Develop, review, and update standard operating procedures (SOPs).

- Maintain configuration records and knowledge repositories.

- Identify opportunities for process optimization and automation.

- Contribute to operational excellence through documentation and knowledge sharing.

Reporting & Governance :

Prepare and present :

1. Monthly Operational Reports

2. Service Availability Reports

3. Incident and Problem Reports

4. Security Findings and Compliance Reports

5. Backup Status and Recovery Reports

6. Risk and Issue Registers

- Ensure adherence to organizational governance, compliance, and security standards.

Required Skills & Experience :

- Minimum 3+ years of hands-on experience in Microsoft 365 administration and support.

- Strong expertise in Microsoft Entra ID (Azure AD) and identity management.

- Experience managing Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, and Microsoft Copilot.

- Strong understanding of Microsoft 365 security, compliance, and governance capabilities.

- Experience with enterprise backup, recovery, and disaster recovery solutions.

- Knowledge of security frameworks, access controls, and risk management practices.

- Strong troubleshooting, analytical, and problem-solving skills.

- Familiarity with ITIL-based Incident, Problem, and Change Management processes.

- Excellent communication, stakeholder management, and documentation skills.

Relevant Certifications :

- Microsoft Certified : Microsoft 365 Enterprise Administrator (MS-100)

- Microsoft Certified : Microsoft 365 Mobility and Security (MS-101)

- Microsoft Certified : Identity and Access Administrator Associate (SC-300)

- Microsoft Certified : Azure Administrator Associate (AZ-104)

- Additional Microsoft 365, Azure, Security, or Identity Management certifications are a plus.

- ITIL Foundation certification is desirable.