Key Responsibilities :

- Manage and support critical banking applications, payment systems, file servers and IT infrastructure to ensure high availability and operational stability.

- Perform system administration activities including user access management, system maintenance and periodic reviews.

- Monitor and resolve IT incidents, service requests and operational issues within agreed service levels.

- Oversee outsourced IT service providers and ensure compliance with service level agreements.

- Manage server room facilities, access controls, environmental monitoring and IT asset security.

- Coordinate application patching, upgrades, disaster recovery drills and business continuity activities.

- Act as the primary liaison with Head Office IT teams for local technology initiatives and support requirements.

- Manage IT procurement processes including vendor coordination, purchase requisitions, asset inventory and maintenance contracts.

- Maintain records of IT assets, software licenses, system access approvals and related documentation.

- Coordinate with telecom and network service providers to maintain connectivity and ensure system availability.

- Support implementation of local and regional IT projects, technology upgrades and change requests.

- Gather business requirements, coordinate user acceptance testing (UAT) and ensure readiness of procedures before implementation of system changes.

- Coordinate with internal and external stakeholders, including vendors, regulators and payment system support teams, for operational and project activities.

- Support internal audits, regulatory inspections and compliance reviews by providing required information and evidence.

- Manage IT risk, cybersecurity controls, operational risk assessments, KRCSA/GRC activities and remediation of identified gaps.

- Ensure compliance with local regulatory requirements, bank policies, information security standards and technology governance frameworks.

- Drive continuous improvement in IT controls, system hygiene, operational resilience and risk management practices.