Email & Microsoft 365 Support

Microsoft 365 / O365:

- Manage and support Outlook, Exchange Online, Teams, SharePoint and OneDrive.

- Create/manage user mailboxes, shared mailboxes, groups and licenses.

- Resolve email delivery, Outlook connectivity and Microsoft 365 access issues.

- Manage Intune/MDM for employee devices.

- Manage security and compliance features like MFA, Conditional Access, DLP, retention and eDiscovery.

- Monitor Microsoft 365 health and resolve service-related issues.

Google Workspace / Gmail:

- Manage Gmail users, groups, aliases and email routing.

- Troubleshoot email delivery, spam and synchronization problems.

- Configure Gmail security and organizational policies.

- Manage Google Vault for email retention, audit and eDiscovery.

- Support SSO and user access/provisioning.

Email Security:

- Manage an enterprise Email Security Gateway.

- Configure anti-spam, anti-phishing, anti-malware and sandboxing policies.

- Manage SPF, DKIM and DMARC.

- Investigate suspicious emails and email security incidents.

- Monitor blocked emails, quarantine and security reports.

Email Archiving & Compliance:

- Manage email journaling and archiving for compliance requirements.

- Configure email retention and journaling across Microsoft 365, Google and Exchange.

- Support legal hold and eDiscovery requests.

- Help audit/legal teams retrieve old emails when required.

- Monitor archive storage, health and data integrity.

Application Email / SMTP Relay:

- Manage SMTP relay used by applications to send emails.

- Configure Microsoft 365/Google connectors and third-party email relay platforms.

- Manage SMTP credentials, API keys and IP whitelisting.

- Troubleshoot application email failures and delivery issues.

- Monitor bounce rates, delivery rates and relay performance.

- Ensure SPF, DKIM and DMARC are properly configured.

- Work with application teams when new applications need email connectivity.

- Manage bounce, suppression and unsubscribe lists.

Experience Required:

- 4 - 6 years of experience in IT support, preferably focused on Messaging / Email Administration.

- Strong hands-on experience in Microsoft 365 & Exchange Online.

- Good experience with Google Workspace / Gmail.

- Experience with at least one Email Security Gateway.

- Experience in Email Archiving/Journaling.

- Hands-on experience with SMTP Relay / Transactional Email.

- Good knowledge of SMTP, IMAP, POP3 and MAPI.

- Understanding of DNS, MX Records, SPF, DKIM and DMARC.

- Good troubleshooting and communication skills.

- Bachelor's degree/BTech in IT, Computer Science or related field.