Are you a tech lover? Do you enjoy investigating like a detective? Do you enjoy interacting with new people every day? If your answer is yes you are at the right place. Liferay is looking for a sharp and hard-working Customer Support Engineer to join our growing support team.

Key Objectives :

- Manage multiple reported issues among various customers simultaneously

- Investigate real-life scenarios that occur within Liferay's products

- Recognize and gather crucial information which lead us to the solution

- Configure different java web-based environments each day to test and aim to reproduce customer issues

- Maintain a professional and quality relationship with customers through our internal ticketing system

- Communicate status updates and drive communication with customers from start to finish

- Work together as a team to deliver the best possible solutions through brainstorming and knowledge sharing

- Create and assist in maintaining internal and public facing documentation

Required Qualifications :

- Working knowledge of application configuration, deployments, and environment setup

- Ability to read logs, stack traces, error messages, and monitoring output

- Basic database knowledge including queries, data validation, and schema awareness

- API and integration troubleshooting, including REST, authentication flows, and payload analysis

- Understanding of identity and access concepts such as SSO, roles, permissions, and session behavior

- Awareness of performance fundamentals including latency, resource usage, caching, and indexing

- Familiarity with cloud or hosted environments, containers, and release/change impact.

Good to have :

- Docker and Kubernetes

What We Offer :

- Salary package w/ competitive benefits according to qualifications and experience Opportunities to take responsibility, grow professionally, and Stay Nerdy

- A positive and collaborative work culture

- Working at a leading open source company, 5 days in office work model in our Bangaluru office

Equal Opportunities Employer - Statement :

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.