We are looking for an experienced Lead AI Product Manager to drive the design and delivery of customer-facing AI Agents built on Salesforce Agentforce 360.

This is a highly hands-on Product Management role where you will own the complete AI Agent experiencefrom understanding customer problems and designing conversational journeys to configuring AI agents, prompt templates, actions, and Data Cloud integrations.

You will collaborate with Engineering, Business, and Stakeholders to deliver intelligent AI-powered customer experiences that improve discovery, engagement, and customer satisfaction.

Key Responsibilities :

Product Strategy & Roadmap :

- Own the end-to-end AI Agent product roadmap.

- Identify customer pain points suitable for AI automation.

- Define product vision, success metrics, and delivery roadmap.

- Translate business requirements into actionable product features.

- Collaborate with cross-functional global teams to deliver AI capabilities.

AI Agent Development (Salesforce Agentforce) :

- Configure and build customer-facing AI Agents using Agentforce Builder.

- Design conversational workflows and customer journeys.

- Create and manage Subagents (Topics).

- Build reliable multi-step conversational experiences.

- Connect business workflows with AI-driven automation.

Prompt Engineering :

- Design, author, and maintain prompt templates.

- Optimize prompts for accuracy, consistency, and business outcomes.

- Version and govern prompt templates.

- Continuously improve prompt performance through testing and feedback.

AI Actions & Automation :

- Define AI Agent actions for task completion.

- Work closely with Engineering to integrate Apex, Salesforce Flow, APIs, and Business Logic.

- Ensure agents execute business actions accurately.

Salesforce Data Cloud (Data 360) :

- Partner with Engineering teams to establish a robust AI data foundation by managing Data Spaces, Pods, Data Streams, Data Lake Objects (DLOs), Data Model Objects (DMOs), Identity Resolution, Data Harmonization, and AI Grounding.

AI Governance & Quality :

- Define AI safety policies.

- Build evaluation frameworks.

- Handle hallucination prevention.

- Implement escalation and fallback mechanisms.

- Ensure human-in-the-loop validation.

- Track AI performance KPIs including Resolution Rate, Deflection Rate, Containment, CSAT, and Accuracy.

Required Skills :

Product Management :

- 8+ years of Product Management experience.

- Proven experience leading enterprise product initiatives.

- Strong stakeholder management skills.

- Product discovery and prioritization expertise.

- Agile product delivery experience.

Salesforce Agentforce :

- Hands-on experience building AI Agents using Agentforce Builder, AI Agent Configuration, Agent Topics/Subagents, and Agent Actions.

Conversational AI :

- Customer-facing AI Solutions.

- Candidates must have personally built and deployed AI Agents.

AI Agent Experience :

- Experience in Conversational AI, AI Agents, Agentic Workflows, Customer Service AI, AI Product Management, and Production AI Deployments.

Prompt Engineering :

- Experience with Prompt Builder, Prompt Templates, Prompt Versioning, Prompt Governance, and Prompt Optimization.

Salesforce Data Cloud (Data 360) :

- Hands-on knowledge of Data Spaces, Data Pods, Data Streams, Data Lake Objects (DLO), Data Model Objects (DMO), Identity Resolution, AI Grounding, and Data Harmonization.

AI Product Operations :

- Experience with AI Evaluation, Guardrails, Hallucination Handling, Human-in-the-loop Systems, and AI Quality Monitoring.

Nice to Have :

- Salesforce Agentforce Specialist Certification (AI-201)

- Salesforce AI Associate Certification

- Salesforce Administrator Certification

- Agentforce Voice

- Agent Script, Service Cloud

- Commerce Cloud, Apex

- Salesforce Flow

- Vector Search, Hybrid Search

- Retrieval-Augmented Generation (RAG)

- E-commerce AI, Conversational Shopping, and Recommendation Engines.

Preferred Domain :

- Candidates from the following domains will be preferred : E-commerce, Retail, Customer Experience Platforms, Salesforce Ecosystem, AI Products, Conversational AI Platforms, and SaaS Products.

Mandatory Skills :

- Lead Product Management

- Salesforce Agentforce

- AI Agents

- Prompt Engineering

- Prompt Builder

- Data Cloud (Data 360)

- Conversational AI

- AI Product Management

- Customer-facing AI Products, and Salesforce Ecosystem.

Why Join?

- Build next-generation AI products on Salesforce Agentforce.

- Own end-to-end AI Agent experiences.

- Work with cutting-edge Generative AI technologies.

- Collaborate with global product and engineering teams.

- Opportunity to convert into a permanent role based on performance.