This role is aligned to the Google Workspace domain within Compucoms managed services. The resource is responsible for delivering L3 level services focused strictly on Google Workspace technologies, ensuring SLA adherence, high availability, and enterprise-grade user experience in a Google-first environment.

Role Scope:

- Operate within the Google Workspace service tower with no cross-domain ownership

- Support enterprise user base in a regulated environment

- Align delivery with governance, security, and compliance standards

- Work within SLA/KPI-driven managed services model

- Collaborate with internal L2/L3/engineering teams for escalations

Experience Band:

- 7-10 years Workspace governance

Key Responsibilities:

- Administer Google Workspace services (Gmail, Drive, Meet, Chat)

- Manage users, groups, licenses

- Implement DLP and security policies

- Manage Google Vault and eDiscovery

- Support collaboration issues

- Govern third-party apps

- Optimize usage and performance

Technical Deliverables / Tools:

- Admin console advanced

- Vault

- DLP

- Security center

- 3rd party governance

Certifications (Google Aligned):

- Workspace Admin

- Collaboration Engineer

- Security Engineer

Shift & On-call Requirements:

- 24x7 with on-call

Soft Skills:

- Strong customer communication

- SLA driven delivery mindset

- Analytical problem-solving

- Team collaboration

- Adaptability in 24x7 environment