The Mobility AirWatch L3 Engineer acts as the technical escalation point for CLIENT enterprise mobility services, providing advanced troubleshooting, policy configuration, vendor coordination, and ensuring alignment with CLIENT-approved standards.

- Own end- to-end Intune platform strategy, architecture, and governance for MFS

- Act as the Single Point of Accountability (SPOA) for enterprise MDM services

- Design and optimize device compliance and security policies aligned with MFS policies

- Own major incident management related to endpoint services and MDM platforms and Lead Change Management for MDM upgrades, policy redesigns and feature rollouts.

- Troubleshoot complex enrollment, certificate, and integration issues

- Manage platform upgrades, patches, and change activities

- Automate deployments and compliance remediation workflows

- Integrate AirWatch with identity and security tools

- Provide technical guidance to L2 associates and mentor

- Perform root cause analysis for recurring incidents

- Create standards reports, SOPs, and operational dashboards

- Engage vendors for escalations and roadmap alignment

- Proactively identify, manage, remediate smart phone device compliance related issues on the EMM platform

- Provide and maintain accurate inventory, timely reports on application usage, device inventory, and compliance status to facilitate monitoring and informed decision-making

- Mobile device management and configuration, initiate enrolment requests, distribute apps, and documents

- Add and assign mobile apps to user groups and devices. Maintain list of applications available in the approved app Store and issue catalogue for users.

- Perform a selective wipe using the EMM platform by removing the organization data from the user's device by leveraging already existing CLIENT provided tools/platforms

- Lead, mentor, and develop MDM administrators and endpoint engineers

Mandatory Requirement :

- Hands-on expertise in Workspace One/ AirWatch at large enterprise scale

- Good communication skills, Hybrid Work set-up in Offshore.

- Should be willing to do Overtime and work on holidays if required and be on stand-by for on call support