L2 Systems & Cloud Engineer

Job Title : Systems & Cloud Engineer (L2)

Experience Required : 3 to 5 Years

Location : Ahmedabad (Work from Office)

Shift : 24/7 Rotational

Notice Period : Immediate to 1 Month

Job Summary :

- Monitor system alerts, logs, and incidents for timely issue identification and resolution

- Perform root cause analysis for recurring incidents and implement preventive measures

- Troubleshoot and resolve hardware, software, and networking issues

- Maintain and support Active Directory, DNS, DHCP, and Office 365 environments

- Provide support for Azure AD and manage cloud-based services

- Collaborate with NOC, DevOps, and product teams for technical escalations

- Maintain documentation for configurations, issues, and troubleshooting steps

- Ensure IT security and compliance best practices are followed in all deployments

- Support virtualization infrastructure including Hyper-V

- Interact with international clients, especially from the USA and Australia, for incident resolution and updates

- Assist in patch management, backup monitoring, and system performance optimization

Required Skillset :

- Strong troubleshooting and analytical skills in Windows OS environments

- Hands-on experience with Microsoft Office 365 and Azure AD administration

- Expertise in Active Directory, DNS, DHCP, and Print Server management

- Working knowledge of networking protocols, VPNs, and firewalls

- Experience with cloud platforms, particularly Microsoft Azure

- Familiarity with IT ticketing systems such as Autotask

- Knowledge of virtualization platforms like Hyper-V

- Basic understanding of SQL databases and scripting

- Strong communication skills and experience handling international client communication

- Ability to work in a 24/7 support environment with rotating shifts

Preferred Certifications :

- CompTIA Network+ / Security+

- ITIL Foundation (a plus)