L2 System Administrator - Google Workspace

Job Description :

This role is aligned to the Google Workspace domain within Compucom's managed services. The resource is responsible for delivering L2 level services focused strictly on Google Workspace technologies, ensuring SLA adherence, high availability, and enterprise-grade user experience in a Google-first environment.

Role Scope :

- Operate within the Google Workspace service tower with no cross-domain ownership

- Support enterprise user base in a regulated environment

- Align delivery with governance, security, and compliance standards

- Work within SLA/KPI-driven managed services model

- Collaborate with internal L2/L3/engineering teams for escalations

Experience Band :

3-6 years Workspace admin

Key Responsibilities :

- Administer Google Workspace services (Gmail, Drive, Meet, Chat)

- Manage users, groups, licenses

- Implement DLP and security policies

- Manage Google Vault and eDiscovery

- Support collaboration issues

- Govern third-party apps

- Optimize usage and performance

Technical Deliverables / Tools :

- Google Admin Console

- Gmail/Drive

- Meet/Chat

- Basic DLP

Certifications (Google Aligned) :

- Associate Google Workspace Admin

Shift & On-call Requirements :

- 24x7 shifts

Soft Skills :

- Strong customer communication

- SLA driven delivery mindset

- Analytical problem-solving

- Team collaboration

- Adaptability in 24x7 environment