We are looking for experienced O365 (Microsoft 365) L1/L2 Support Engineers to provide technical support, troubleshoot Microsoft 365 applications, and ensure smooth day-to-day IT operations for enterprise users.

Key Responsibilities :

- Provide L1/L2 technical support for Microsoft 365 applications and services.

- Troubleshoot Outlook, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive issues.

- Manage user accounts, license assignments, password resets, and access permissions.

- Resolve email delivery, mailbox configuration, calendar, and connectivity issues.

- Support Microsoft Entra ID (Azure AD), MFA, authentication, and user provisioning.

- Perform basic administration using Microsoft 365 Admin Center and Exchange Admin Center.

- Handle incidents and service requests through ITSM/ticketing tools while meeting defined SLAs.

- Escalate complex issues to L3 or relevant technical teams.

- Maintain incident records, troubleshooting documentation, and operational procedures.

- Provide remote end-user support and ensure timely incident resolution.

Mandatory Skills :

- Minimum 4+ years of experience in Microsoft 365 / O365 technical support.

- Hands-on experience in L1/L2 support and incident management.

- Strong troubleshooting knowledge of Outlook and Exchange Online.

- Working knowledge of Microsoft Teams, SharePoint Online, and OneDrive.

- Experience with Microsoft Entra ID (Azure AD), MFA, user provisioning, and license management.

- Familiarity with ITSM tools, ticket management, and SLA-based support.

- Good communication, customer service, and troubleshooting skills.

Preferred Skills :

- PowerShell scripting for Microsoft 365 administration.

- Knowledge of ITIL processes and incident, problem, and change management.

- Experience supporting enterprise users in a corporate IT environment.

Candidate Requirements :

- Candidates must have 4+ years of relevant Microsoft 365/O365 support experience.

- Candidates should be comfortable working in a hybrid model from NCR, Mumbai, or Kolkata.

- Strong customer service orientation and the ability to troubleshoot technical issues independently are essential.