Exp : 5-10 Years

Location : Pune

Mandatory / Core Skills :

- Experience in IT Operations, Monitoring, or Observability roles.

- Hands-on experience with OpsRamp for monitoring deployment, configuration, and operations

- OR strong experience with LGTM stack / Datadog / OpenText monitoring tools/NewRelic or any SAAS monitoring/observability tool, with readiness to work on OpsRamp.

- Proven experience integrating monitoring tools with ITSM platforms.

- Strong understanding of metrics, logs, traces, and observability best practices.

Technical Skills :

- Experience with open-source monitoring tools :

1. Prometheus, Grafana

2. ELK Stack (Elasticsearch, Logstash, Kibana), Fluentd

3. Tracing tools such as Jaeger or Zipkin

- Working knowledge of REST APIs and API-based integrations.

- Scripting/automation experience using Python, Ansible, or similar tools.

- Familiarity with AIOps concepts, anomaly detection, and intelligent alerting.

- Understanding of ITIL processes and service management frameworks.

- Exposure to security monitoring and compliance requirements is a plus.

Soft Skills :

- Strong analytical and troubleshooting skills for complex production issues.

- Good communication skills and ability to work with cross-functional teams and business stakeholders.

- Ownership mindset with a focus on reliability and operational excellence.

Nice to Have :

- OpsRamp certification or hands-on production deployment experience

- Experience monitoring Kubernetes / OpenShift environments