Scale III IT Specialist : Credit Card Systems (PRIME) - Bangalore

1. Opportunity Highlights :

This is a high-impact, senior-level mandate within our strategic IT hub in Bangalore, a center of excellence for our global financial operations. As a Scale III Specialist, you will spearhead the technological evolution of our credit card vertical, ensuring that our infrastructure remains resilient in an increasingly digital marketplace. We are seeking a seasoned architect-practitioner to join the IT-Administration & PMO department, where you will balance high-level system orchestration with mission-critical operational oversight.

Role Snapshot :

- Job Level: Scale III

- Location: Bangalore

- Department: IT-Administration & PMO

This premium compensation package reflects the high degree of technical mastery and architectural foresight required to manage our complex, large-scale payment ecosystems.

2. Role Purpose and Strategic Context :

The IT application team is the engine room of our credit card division, providing the technological agility necessary to maintain a competitive edge in a hyper-saturated market. In this role, you are not merely maintaining software; you are ensuring the scalability and reliability of the bank's core value proposition to its customers.

Your strategic objectives include :

- Architectural Resilience: Guaranteeing the continuous availability and transaction integrity of credit card applications to eliminate service disruptions and maintain customer trust.

- Business-IT Synergy: Driving commercial objectives by acting as the technical authority in cross-functional stakeholder engagements, ensuring that business requirements are translated into robust technical solutions.

- Reputational Safeguarding: Upholding the bank's standing through uncompromising adherence to global audit standards and security protocols, shielding the organization from regulatory and cyber risks.

The mastery of these strategic goals depends upon a sophisticated execution of daily technical administration and system governance.

3. Core Responsibilities and Operational Impact :

This role functions as the critical bridge between foundational technical administration and business-critical service delivery. As a Scale III officer, you will oversee the health of the system environment while proactively mitigating risks that could impact the bank's bottom line.

Systems Administration & Orchestration :

- Direct the installation, configuration, and administration of hardware, software, and network components.

- Monitor system performance and execute advanced troubleshooting to maintain peak efficiency.

- Operational Impact: These actions ensure zero-latency processing during peak credit card billing cycles and prevent costly downtime that could lead to transactional attrition.

Full-Cycle SDLC & Interoperability :

- Lead participation in all SDLC phases - from requirements gathering and architectural design to development and complex integration with peripheral banking systems.

- Operational Impact: Deep involvement in the SDLC mitigates the risk of cross-system integration failures, ensuring new features are deployed without compromising the stability of existing financial workflows.

Application Governance & Risk Mitigation :

- Govern implemented applications to ensure 24/7 availability while enforcing strict confidentiality and data integrity protocols.

- Operational Impact: Rigorous governance protects the bank from catastrophic data breaches and ensures the organization remains insulated from heavy regulatory penalties.

Success in these operational domains is predicated on a deep, nuanced understanding of the PRIME ecosystem and international payment networks.

4. Technical Expertise: PRIME Systems & Payment Networks :

Navigating the complexities of modern payment networks requires an architectural mindset that understands how individual data points flow through global clearing systems. You must possess the technical authority to diagnose and optimize the frameworks that power our credit card operations.

Non-Negotiable Technical Competencies :

- PRIME Systems Mastery: Comprehensive knowledge of PRIME Application architecture, including the intricate logic of its APIs, file structures, and its role in authorization and settlement.

- Card Network Proficiency: Hands-on experience with the technical protocols and compliance requirements of VISA, MasterCard, and RuPay networks.

- Payment Ecosystem Expertise: Deep understanding of the clearing and settlement ecosystem, POS (Point of Sale) integration, and the end-to-end credit card payment cycle.

The complexity of managing these high-concurrency systems requires a leader who can move beyond the screen to manage the diverse human elements of a global IT operation.

5. Stakeholder Engagement and Leadership :

In a global banking environment, the ability to orchestrate vendor deliverables and internal collaborations is as vital as technical acumen. This role demands a leader who can navigate the complexities of international time zones and diverse corporate cultures to achieve a unified technical vision.

- 1. Vendor & Global Team Orchestration: Manage functional teams and external vendors across multiple global locations, ensuring synchronized delivery and accountability in a 24/7 operational model.

- 2. Multi-Stakeholder Synchronization: Act as the primary technical liaison for business units, support departments, and the bank's customers, ensuring that IT delivery is perfectly aligned with institutional objectives.

- 3. Strategic Requirement Scoping: Serve as the translator between the bank's functional business needs and the technical capabilities of external vendors, ensuring that out-of-the-box solutions are optimized for our unique environment.

This leadership capacity is a cornerstone of the professional growth path designed for our Scale III specialists.

6. Ideal Candidate Profile & Professional Growth :

We foster a high-performance environment that prioritizes a "learning culture" where specialists are expected to elevate not just their own knowledge, but the collective capability of their team. This role is a stepping stone for those who aspire to senior people management and technical directorship.

The ideal candidate will demonstrate :

- Commitment to Mentorship: A dedication to developing a learning culture for self and others, staying ahead of global financial trends and bank policies while coaching junior team members.

- Leadership Ambition: A clear desire to evolve from a technical specialist into a people manager, with the capability to lead and inspire a dedicated team in the future.

- Unwavering Quality Standards: A disciplined adherence to audit, security, and quality norms, viewing compliance as a tool for excellence rather than a hurdle.