IT Service Desk Engineer

Role Descriptions :

- Perform system updates, testing, and preventive maintenance to avoid unplanned outages.

- Analyze IT incidents, service requests, and recurring issues to identify trends and recommend corrective or preventive actions.

- Prepare and maintain user manuals, knowledge articles, and enduser guidance to promote self service and reduce repeat incidents.

Essential Skills :

- Diagnose and resolve technical issues efficiently to minimize service disruption.

- Install, configure, and support software applications to meet enduser requirements.

- Escalate critical or complex issues to appropriate L2/L3 teams or specialized departments following escalation procedures.

Desirable Skills :

- IT IS Service Desk