Required Skills & Experience Technical:

- Cloud platforms (Azure, AWS, Google Cloud) and hybrid architectures

- Virtualization & HCI (VMware, Nutanix, Hyper V)

- Networking (LAN/WAN, firewalls, VPN, SASE)

- Microsoft 365, email security, DLP, web protection

- Storage, backup, DR, and high availability solutions

- ITSM, SLA/KPI management, and incident/problem management

- SOC operations, SIEM, threat intelligence

- Vulnerability management and remediation programs

Experience:

- 15 - 20+ years in IT, infrastructure, and security roles

- 5+ years in leadership or management positions

- Strong exposure to information security, audits, and compliance

- Experience operating in regulated or enterprise environments

Preferred Certifications (Optional):

- PMP

- CEH / CISM / CISSP

- CISA / CCNA

- ITIL

Key Responsibilities:

1. Infrastructure Strategy & Leadership:

- Define and execute the IT infrastructure strategy aligned with business objectives and growth plans

- Lead infrastructure modernization, automation, and AI enabled transformation initiatives

- Advise senior leadership on technology risks, resilience, and investment decisions

2. Infrastructure Operations & Reliability:

- Own availability, performance, capacity, and reliability of:

1. Data centers

2. Cloud platforms (Azure, AWS, GCP)

3. Servers, storage, virtualization, and HCI

4. Network, WAN, Wi Fi, VPN, SASE

5. End user computing (laptops, desktops, VDI)

- Ensure 24-7 service continuity with defined SLAs and KPIs

- Drive root cause analysis and permanent remediation for major incidents

3. Cloud & Platform Management:

- Manage hybrid and multi cloud environments

- Optimize cloud cost (FinOps), performance, availability, and security

- Standardize IaaS, PaaS, backup, and resiliency architectures

- Drive cloud governance, tagging, capacity planning, and usage controls

4. Information Security, Governance & Compliance:

- Own the Information Security Management System (ISMS), risk register, and security governance framework

- Define and execute Zero Trust, identity centric, and cloud security strategy

- Lead cyber incident response, breach management, forensic coordination, and regulatory reporting

- Drive vulnerability assessment, remediation, patch management, and threat intelligence programs

- Build a strong security awareness and compliance culture across the organization

- Ensure audit readiness and closure for ISO 27001, HIPAA, GDPR, BCMS, and other applicable standards

5. Business Continuity & Disaster Recovery:

- Define, maintain, and test the BCP and DR strategy, including:

1. RTO/RPO alignment with business needs

2. Backup, replication, and recovery architectures

3. Periodic DR drills and resilience testing

- Ensure preparedness against outages, cyber incidents, and disasters

6. Vendor, Financial & License Management:

- Manage vendors, OEMs, MSPs, and cloud service providers

- Own infrastructure and security budgets, forecasting, and cost optimization

- Lead contract negotiations, renewals, and enterprise license management

- Ensure value realization and vendor performance governance

7. People, Delivery & Operational Excellence:

- Lead and mentor infrastructure, network, cloud, security, and operations teams

- Establish SOPs, runbooks, and operational governance frameworks

- Drive continuous improvement through automation, tooling, and skill development

- Build high performance teams with a focus on accountability and outcomes