Intertec Systems - Senior Automation Engineer - IT Operations

Skills : Automation Frameworks, process integration, orchestration, Node-RED, Zapier, ITSM, REST APIs, cloud services automation.

Role Purpose :

The ideal candidate will have 6-8 years experience in automation engineering, strong expertise in workflow orchestration platforms (preferably n8n), and deep understanding of IT operations, business processes, and enterprise integrations. The role will also lead new product integrations (e.g., contact center solutions, DRM platforms, HRMS systems), cross-train internal teams, build a team of automation engineers, and actively contribute automation services as value-add offerings in RFP responses to drive competitive advantage.

Key Responsibilities :

Process Analysis & Design :

- Collaborate with domain SMEs (NOC, SOC, Cloud, Finance, HR, Procurement) to map current processes and identify automation

opportunities.

- Prioritize automation initiatives based on ROI, complexity, and business impact.

Automation Development & Delivery :

- Build, deploy, and maintain automation workflows using n8n and related tools.

webhooks, and database connectors.

- Develop reusable automation templates, integration nodes, and orchestration scripts.

- Enable L1 auto-healing and intelligent workflows for incident resolution.

New Product & Platform Integrations :

- Lead automation enablement for new solutions such as contact center platforms, DRM systems, HRMS tools, and other enterprise

software.

Capability Building & Team Leadership :

- Cross-train internal teams on automation tools, standards, and best practices.

- Build and mentor a team of 14 automation engineers to deliver process automation across multiple domains.

- Foster a culture of automation and continuous improvement within the organization.

Business Enablement & RFP Support :

- Collaborate with sales and pre-sales teams to include automation capabilities as value-add propositions in RFP responses.

Governance & Best Practices :

- Establish and maintain automation standards, security guidelines, and documentation.

Experience :

Required Skills & Experience :

- 6-8 years in automation engineering, process integration, or IT operations.

- Strong background in ITIL processes and enterprise IT environments.

- Hands-on experience integrating monitoring, ITSM, cloud, security, and business applications.

- Experience in new product integration projects (contact center, DRM, HRMS, ERP, etc.).

Technical Skills :

- Proficiency in REST APIs, JSON, GraphQL, and webhooks.

- Familiarity with databases (MySQL, PostgreSQL, MongoDB).

- Knowledge of cloud services automation (AWS Lambda, Azure Functions).

- Exposure to AI/ML model integration for predictive or intelligent workflows.

Soft Skills :

- Strong analytical thinking and problem-solving ability.

- Ability to lead process discovery workshops and document technical requirements.

- Team leadership and mentoring experience.

KPIs :

- Number of process automations delivered per quarter.

- Successful integration of new products into automation workflows.

- Number of cross-platform integrations implemented.

- Volume of reusable automation assets contributed to the CoE library.

Qualifications :

- Bachelors degree in Computer Science, Information Technology, or related field.