Role : Senior IAM Support Engineer

Location : Hyderabad

Experience : 5 to 8 Years

We are looking for a Senior IAM Support Engineer with strong experience in Customer Identity & Access Management (CIAM) to manage and support large-scale authentication systems. This role is focused on production support (L2/L3), troubleshooting login issues, and ensuring seamless authentication experiences for customer-facing applications.

Key Responsibilities :

- Work on Auth0 for customer login and authentication

- Handle CIAM use cases (sign-up, login, MFA, social login)

- Provide L2/L3 support for authentication issues

- Troubleshoot login, token, and SSO-related problems

- Work with APIs, JWT tokens, and integrations

- Support and manage identity systems in production

Must-Have Skills :

- Hands-on experience with Auth0

- Experience in CIAM / Customer Identity (B2C)

- Strong troubleshooting / support (L2/L3) experience

- Knowledge of SSO, authentication, tokens (JWT)

- Experience with Ping Identity or ForgeRock

- Exposure to OAuth, OIDC, SAML (practical use)

- Experience with cloud (AWS / Azure)