Key Responsibilities :

Customer Satisfaction :

- Collaborate closely with client stakeholders and internal/external cross-functional teams to ensure project deliverables meet or exceed expectations, driving high levels of customer satisfaction.

- Act as the primary point of contact for clients, addressing concerns and aligning project goals with business needs.

Contract & Financial Performance Management :

- Own the contractual and financial health of the account by coordinating with Financial Analysts and Legal teams.

- Monitor budgets, forecast financial outcomes, and manage contracts for existing and new opportunities.

Business Growth & Strategy :

- Develop and execute account-level strategies to identify and capitalize on new business opportunities.

- Build a deep understanding of clients technical environments and upcoming priorities to proactively support their evolving needs.

Team Leadership & Resource Management :

- Lead, mentor, and motivate a team of analytics developers and data engineers, fostering a collaborative and high-performance work environment.

- Manage resource allocation, resolve constraints, and ensure adherence to data privacy and security policies.

Project Planning & Execution :

- Create detailed project plans outlining scope, timelines, deliverables, and budgets.

- Drive project execution with a focus on meeting deadlines, quality standards, and business objectives.

Risk Management :

- Identify potential risks related to project delivery, data privacy, and security.

- Develop and implement mitigation strategies to minimize impact and ensure compliance.

Required Qualifications :

- Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.

- 6+ years of experience in technical project management, preferably in data analytics, business intelligence, or IT domains.

- Proven experience managing end-to-end project lifecycles in complex, technical environments.

- Strong understanding of data management, BI tools, and analytics processes.

- Excellent leadership and team management skills.

- Ability to communicate effectively with technical teams, business stakeholders, and clients.

- Experience working with financial planning and contract management.

- Knowledge of data privacy regulations and security best practices.

- Strong problem-solving, organizational, and risk management skills.

- Proficiency with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).