Job Description :

The position of an Infoblox DDI L2 is responsible for the ongoing network operations management to provide 24x7 support.

Total Experience : 5 - 10 years

Key Responsibilities :

- Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network DNS, DHCP, IPAM, Time Services troubleshooting techniques and performance analysis

- Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate

- Ensure SLAs are met - Responsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms

- Perform monitoring and maintenance of overall environment working with experienced team members

- Perform change controls. Update process documentation and team portals

- Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis

- Communicate with peers and managers regarding system issues & participate in 24x7 on-call

- Automate operational tasks to make processes simpler and more robust

- Provide an effective network DDI capacity plan

- Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth

Additional Responsibilities :

- Oversees the management of service level agreements (SLAs) with vendors and service providers

- Oversees and directs all aspects of the 24/7/365 mission critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions

- Serves as the senior-level escalation point for DDI network operations to resolve critical incidents

- Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders

- Provides leadership, management, direction, and technical oversight for the network operations department

Required Qualifications and Experience :

- Bachelors degree, or related qualification

- Minimum 2+ years working experience in Infoblox

- Experience of working in a multi-cultural, virtual team, across multiple geographical regions

- Extensive support of Routing Protocols/Technologies

- Hands on Experience with DDI / IP Address migration to Infoblox

- Drive delivery of DDI solutions, including project and implementation support

- Thorough understanding of DHCP, DNS, IP Addressing and Time Services

- High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS

- Experience in installing, configuring, and troubleshooting Infoblox Grid Master, Grid Manager, Grid Members

- Experience in configuring and troubleshooting Infoblox HA setup and NTP

- Experience diagnosing network problems using Wireshark, Fiddler, and other diagnostic tools

- Knowledge in Infoblox reporting

- Thorough understanding of Infoblox operations and maintenance

- Creating & modifying DNS zone files manually (forward and reverse zones)

- DNS Anycast

- DHCP FOA

- Time Services knowledge of : NTP & PTP

- Work collaboratively with other teams such as LAN, WAN, firewall, Active Directory, Hosting etc.

- Integration of DNS and DHCP in Active Directory environment

- Strong understanding of application communication methodologies

- Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results

- Knowledge of Linux and UNIX system

- Scripting knowledge (i.e. Shell, Perl)

- High level of confidence and competence communicating on bridges

- Experience with monitoring tools and strategies

- Perform or participate in complex maintenance or deployment activities

- Create or modify documentation in response to new events and learnings

- Routinely provide constructive feedback for improvement opportunities

- Ability to coordinate and direct activities across multiple teams

- Excellent customer focus and engagement skills

- Advanced knowledge of technical/business environment and problem determination strategies

- Develops and maintains standard operating procedure manual and processes used by the team

- Certification is preferred (CCNP, Infoblox Certified, DDI OEM Certifications)