Job Summary :

We are looking for an experienced Technical Lead with strong knowledge of Linux, Windows, and VDI environments. The candidate should have team leadership experience, excellent troubleshooting skills, and the ability to handle technical escalations and stakeholder coordination. Willingness to work in day/night shifts is required.

Key Responsibilities :

- Lead and support technical operations across Linux, Windows, and VDI environments.

- Troubleshoot and resolve complex technical issues related to operating systems, virtual desktops, and infrastructure.

- Handle technical escalations and ensure timely resolution of incidents and service requests.

- Provide technical guidance and support to team members.

- Monitor infrastructure performance, system availability, and service quality.

- Coordinate with internal teams and stakeholders to resolve technical issues.

- Ensure adherence to SLAs, operational procedures, and IT service management processes.

- Identify recurring issues and implement effective root-cause solutions.

- Prepare technical reports, maintain documentation, and share operational updates with stakeholders.

- Work independently and manage priorities in a fast-paced support environment.

- Be flexible to work in day or night shifts, as required.

Required Skills and Qualifications :

- Strong hands-on knowledge of Linux operating systems.

- Strong knowledge of Windows operating systems and administration.

- Hands-on experience with VDI (Virtual Desktop Infrastructure) environments.

- Previous experience as a Technical Lead, Team Lead, or Senior Technical Support Engineer with leadership responsibilities.

- Excellent troubleshooting, analytical, and problem-solving skills.

- Experience handling technical escalations and critical incidents.

- Good communication, team coordination, and stakeholder management skills.

- Ability to work independently and take ownership of technical issues.

- Willingness to work in rotational day/night shifts, as applicable.