Role Overview :

We are looking for an experienced Project Manager to lead Enterprise Zero Trust Network Access (ZTNA) Managed Services engagements. The role involves overseeing service delivery, managing project execution, and acting as the Single Point of Contact (SPOC) between the client and Managed Service Provider (MSP). The candidate will ensure effective coordination, operational efficiency, timely issue resolution, and adherence to service delivery commitments.

Responsibilities :

- Lead the delivery and management of Enterprise ZTNA Managed Services engagements.

- Act as the primary SPOC between the client, MSP, internal teams, and other stakeholders.

- Oversee service operations, ensuring effective coordination and timely resolution of incidents, service requests, and escalations.

- Manage project planning, execution, monitoring, and delivery in line with agreed timelines and service-level commitments.

- Coordinate with technical and operational teams to ensure smooth delivery of ZTNA services.

- Monitor service performance, identify operational gaps, and drive corrective and preventive actions.

- Facilitate stakeholder meetings, provide project updates, and manage escalations.

- Track project risks, dependencies, deliverables, and service-level performance.

- Ensure adherence to security policies, operational processes, and managed service delivery standards.

- Identify opportunities to improve service efficiency, operational processes, and overall client satisfaction.

Requirements :

- 10+ years of experience in IT project management, cybersecurity service delivery, or managed services.

- Relevant experience managing enterprise cybersecurity or network security engagements.

- Understanding of Zero Trust Network Access (ZTNA) concepts, architecture, and enterprise implementation.

- Experience managing MSP engagements and coordinating with clients, technical teams, and service providers.

- Strong project planning, execution, stakeholder management, and escalation-handling skills.

- Experience monitoring service delivery against SLAs and managing operational risks.

- PMP certification is preferred; CISSP, CISM, CISA, or relevant network security certifications will be an advantage.

- Strong communication, analytical, problem-solving, and decision-making skills.

- Ability to take ownership as the primary SPOC and drive end-to-end service delivery.