We are seeking a Senior IAM Support Engineer to manage day-to-day IAM operations, provide L2/L3 support, and ensure the stability and security of identity platforms.

The role focuses on troubleshooting authentication issues, supporting integrations, and maintaining access management services across enterprise applications.

Core Skills & Experience :

Authentication & Authorization Support :

- Strong working knowledge of OAuth 2.0, OpenID Connect (OIDC), and SAML

- Experience supporting Auth0 or similar IAM platforms in production environments

Troubleshooting & Incident Management :

- Proven ability to diagnose and resolve authentication and authorization issues

- Experience analyzing logs, SAML assertions, OAuth tokens, and API failures

- Familiarity with ticketing systems and SLA-driven support environments

IAM / CIAM Operations :

- Hands-on experience managing IAM/CIAM platforms

- Support for user lifecycle management (provisioning, deprovisioning, access changes)

- Understanding of RBAC and ABAC implementation and support

Cloud IAM Support :

- Experience supporting IAM services in AWS, Azure, or GCP

- Ability to troubleshoot identity-related issues in cloud environments

API & Integration Support :

- Experience supporting IAM integrations with REST APIs

- Understanding of tokens, JSON, and API authentication flows

Basic Development Knowledge :

- Working knowledge of Java or .NET (for troubleshooting integrations)

- Ability to review logs and debug IAM-related application issues

Security & Compliance :

- Awareness of IAM security best practices

- Understanding of access governance and compliance requirements

Key Responsibilities :

- Provide L2/L3 support for IAM platforms, ensuring high availability and performance

- Troubleshoot authentication, authorization, and SSO issues across applications

- Support integrations with Auth0, Azure AD, AWS Cognito, and enterprise applications

- Manage user lifecycle activities, including provisioning and access updates

- Monitor IAM systems, respond to incidents, and meet SLA targets

- Work with application teams to resolve IAM-related issues

- Perform root cause analysis and implement preventive fixes

- Maintain documentation and runbooks for support processes

- Assist in audits, compliance checks, and access reviews

Good-to-Have Skills :

- Experience with federation tools (ADFS, Ping Identity, ForgeRock)

- Exposure to Privileged Access Management (PAM) support

- Familiarity with Zero Trust concepts

- Experience with DevSecOps or production support models

Preferred Qualifications :

- Bachelors degree in computer science, Cybersecurity, or related field

- Certifications (Preferred) : 1. Auth0 Developer 2. Microsoft Identity & Access Administrator 3. AWS Security Specialist

Key Attributes :

- Strong problem-solving and diagnostic skills

- Ability to operate in a 24/7 or shift-based support model (if required)

- High sense of ownership and accountability

- Clear communication and coordination skills across teams