1. Active Directory & Infrastructure Management :

- Manage, maintain, upgrade, and deploy Active Directory environments.

- Perform schema upgrades and AD server OS upgrades.

- Administer AD sites, services, and subnet configurations.

- Add/remove domain controllers and manage domain infrastructure.

- Manage DNS registrations and domain configurations.

- Handle server configurations, local settings, and domain join operations.

- Monitor vendor patch releases and ensure timely patching and compliance.

2. Identity Data Aggregation & Reconciliation :

- Authoritative Sources :

a. Onboard and integrate authoritative identity sources.

b. Reconcile identities and ensure data integrity.

- Identify and remediate aggregation issues.

- Detect and resolve users without assigned managers.

- Application Sources :

a. Onboard application sources and integrate identity data.

b. Reconcile accounts and entitlements.

- Identify and remediate orphaned and dormant accounts.

- Ensure data consistency across systems.

3. Identity Lifecycle Management :

- Manage end-to-end Joiner-Mover-Leaver (JML) processes.

- Process automated and manual lifecycle events.

- Ensure immediate suspension/termination for critical cases.

- Maintain compliance with organizational policies and audit standards.

4. Access Management & Provisioning :

- Manage automated and manual access requests.

- Provision/deprovision accounts (AD, Azure AD, applications).

- Manage service accounts and privileged identities.

- Handle password resets, account unlocks, and user status changes.

- Perform connector-based and manual provisioning.

- Identify and resolve provisioning failures.

5. Identity Governance & Compliance :

- Maintain roles, access profiles, and entitlement structures.

- Monitor and remediate Segregation of Duties violations.

- Conduct access certification campaigns (manual & automated).

- Support audit, risk, and compliance requirements.

- Ensure adherence to ITSM processes, SLA, and RACI frameworks.

6. Governance & Process Ownership :

- Define, maintain, and enforce IAM governance processes.

- Ensure proper escalation, approval, and workflow adherence.

- Align IAM operations with ITIL/ITSM best practices.

- Track SLA performance and service delivery metrics.

7. Azure AD / Entra ID & Modern Identity :

- Manage Entra ID Connect sync and AD provisioning services.

- Support application registrations as per SOP.

- Oversee conditional access policies implementation.

- Ensure identity security and zero-trust alignment.

8. Operational IAM Activities :

- Perform user account management aligned with policies :

a. Create, modify, disable, and delete accounts

b. Manage group memberships

- Handle role changes and contractor lifecycle

- Manage privileged access accounts (PAM/PIM alignment).

- Support Power BI and Power Platform access management.

9. GPO & Infrastructure Support :

- Define and manage Group Policy Objects (GPOs).

- Ensure compliance with change management processes.

- Support secure configuration and enforcement.

10. Leadership & People Management :

- Lead and manage the IAM team ensuring clear ownership and accountability.

- Drive team performance through KPIs, SLA adherence, and continuous improvement initiatives.

- Mentor and develop team members through training, skill development, and knowledge transfer.

- Ensure resource planning, capacity management, and optimal utilization.

- Establish a culture of process discipline, audit readiness, and operational excellence.

- Act as escalation point for critical IAM incidents and delivery challenges.

11. Vendor Management :

- Collaborate with Microsoft and third-party vendors for issue resolution.

- Act as primary escalation point for IAM issues.

- Drive continuous improvement and automation initiatives.

12. Stakeholder Management :

- Act as the primary liaison between business, client (IsDB), and technical teams.

- Drive governance forums (WSR/MSR), providing clear updates on IAM performance, risks, and improvements.

- Ensure alignment with client expectations, contractual deliverables, and SOW commitments.

- Collaborate with Infra, security, audit, compliance, and application owners.

- Manage vendor relationships (Microsoft, third-party tools) for issue resolution and enhancements.

- Drive structured communication and enforce adherence to escalation and governance protocols.

13. Documentation & Compliance :

- Develop and maintain SOPs, runbooks, and design documents.

- Ensure documentation is audit-ready and aligned with standards.

- Support internal/external audits and governance reviews.

Qualifications :

- Bachelor's degree in IT or related field

- 10+ years of IT experience with strong IAM focus

- Certifications preferred :

1. Microsoft Azure / Security certifications

2. ITIL

3. CISSP / IAM-related certifications (preferred)

- Knowledge in Active Directory & Azure AD (Entra ID), IAM Tools.

- Identity Governance tools (e.g., SailPoint, etc.)

- ITSM/ITIL process alignment

- Strong understanding of IAM lifecycle and access controls

- Experience in SoD, audits, and compliance frameworks

- Stakeholder management and leadership skills

- Problem-solving and escalation management