About the role :

Berry Street's clinical operations - scheduling, charting, care plans, messaging, and insurance billing - currently run on a third-party practice management platform.

As Berry Street scales its insurance-reimbursed dietitian network and takes on more AI based programs and GLP-1 patient support, we're building 1. our own care platform, 2. deeper patient experiences and 3. better provider experiences.

We're hiring a Senior Product Manager to own one or more of these surfaces end to end. You will define the product, sequence the rollout, and build a system our clinicians actually want to use.

What you'll own :

- Product strategy for the new platform - define what we're building : scheduling, clinical documentation/charting, care plans, secure messaging, and insurance eligibility and claims/RCM touchpoints.

- Requirements and PRDs for each workflow, grounded in how RDs actually practice today (shadowing, workflow audits, usage analysis of the current system).

- Provider and patient experience - the platform should be at parity or better for every workflow it replaces.

- Integration with our AI agent stack - build the platform as the system of record that our AI chatbots and other agentic tools read from and write to natively.

- Insurance/RCM workflows - partner with billing and revenue cycle stakeholders so claims-relevant documentation and eligibility workflows meet payer requirements.

- Rollout planning - sequence the launch across pods and manage provider onboarding so clinicians adopt the new system with confidence.

- Cross-functional alignment - work directly with engineering, clinical operations, RCM/billing, and the CPO to keep the build on track.

What we're looking for :

- 6+ years of product management experience, with at least 2+ years owning a platform build end to end.

- Experience building and shipping alongside engineers with AI.

- Help us push how AI powered we are in our internal and customer facing workflows.

- A technical background - former engineer, technical PM, or equivalent depth.

- You should be able to go deep with engineering on data models and system architecture directly, not just write requirements and hand them off.

- Track record of shipping in regulated environments (e.g., HIPAA, insurance billing/RCM, fintech, or similar).

- Comfort owning ambiguous, multi-quarter builds - not just backlog execution on a defined roadmap.

- Excellent written and spoken communication - this role requires precise PRDs and clear stakeholder narratives and ability to communicate with senior stakeholders, vendors and clients in the US.

- US healthtech experience is preferred but not required.

Nice to have :

- Prior experience at a digital health company with an insurance-reimbursed clinical service line.

- Familiarity with EHR/practice management platforms.

- Familiarity with payer claims/eligibility workflows.

- Experience designing for or alongside AI agents embedded in clinical workflows.

Why this role matters :

This platform will be the operating system for every dietitian on Healthify/Berry Street and every patient they serve. You'll be the single product owner accountable for building it right.