Head - IT Infrastructure - Security Manager

You will be responsible for leading and managing the organization's IT infrastructure, cloud environments, cybersecurity operations, and overall information security posture and ensuring high availability of critical systems and engaging directly with clients and external technology stakeholders.

Key Responsibilities :

IT Infrastructure Management :

- Lead and resolve complex L3-level technical issues across networks, servers, storage, cloud platforms, and enterprise applications.

- Manage, monitor, optimize, and maintain IT infrastructure to ensure high availability, performance, scalability, and reliability.

- Administer and oversee :

1. Active Directory and Identity Management

2. DNS and DHCP

3. VPN and remote access solutions

4. Firewalls and network security

5. Endpoint and device management

6. Servers, storage, backup, and disaster recovery environments

- Manage cloud and SaaS environments, including AWS, Microsoft Azure, and Google Workspace.

- Implement proactive monitoring, alerting, automation, and performance-management solutions.

- Collaborate with global teams on capacity planning, infrastructure upgrades, modernization, and automation initiatives.

- Ensure business-critical systems meet defined uptime, performance, backup, and disaster recovery requirements.

Cybersecurity - Compliance :

- Develop, implement, and enforce IT security policies, standards, procedures, and best practices.

- Strengthen and continuously improve the organization's overall cybersecurity posture.

- Manage and oversee security technologies, including :

1. Firewalls

2. IDS/IPS

3. Endpoint Detection and Response (EDR)

4. Antivirus and endpoint protection

5. Email security

6. Vulnerability management tools

7. Identity and access management solutions

- Lead security incident response activities, including investigation, containment, remediation, and post-incident reviews.

- Conduct and coordinate regular :

1. Security audits

2. Risk assessments

3. Vulnerability assessments

4. Penetration testing

- Drive vulnerability remediation and risk mitigation programs.

- Ensure compliance with applicable standards and regulatory requirements, including :

1. ISO 27001

2. SOC 2

3. GDPR

4. Other applicable industry and client security requirements

- Support internal and external security audits and maintain required documentation and evidence.

- Develop and deliver cybersecurity awareness and security best-practice programs for employees.

Client Interaction - Technical Support :

- Engage directly with clients on IT infrastructure, cybersecurity, compliance, and technical governance matters.

- Provide expert-level L3 technical support for complex client infrastructure and security issues.

- Participate in client onboarding and offboarding activities.

- Conduct technical reviews, infrastructure assessments, and security reviews.

- Support client audits, compliance assessments, and security questionnaires.

- Participate in regular service review and continuous service improvement meetings.

- Communicate technical risks and recommendations effectively to both technical and business stakeholders.

Leadership - Team Management :

- Lead, mentor, and manage the IT - Security Support team, including L1 and L2 engineers.

- Provide technical guidance and escalation support for complex infrastructure and security issues.

- Define operational processes, escalation procedures, and technical standards.

- Drive skill development, knowledge sharing, and continuous improvement within the team.

- Collaborate with Operations, HR, Leadership, and other business functions to enable technology initiatives.

- Manage relationships with external technology vendors, service providers, and security partners.

- Evaluate and recommend new technologies, platforms, and tools to improve infrastructure efficiency, reliability, and security.

Qualification And Experience:

1. Education and Certifications :

- Bachelor's degree in information technology, Computer Science, Cybersecurity, or a related field with 12 - 15+ Years of experience working in a managed services, multi-client, or global IT environment - with Industry certifications such as :

1. CISSP

2. CISM

3. CCSP

4. ISO 27001 Lead Implementer or Lead Auditor

5. Relevant cloud certifications from AWS or Microsoft Azure

2. Technical Skills :

- Strong hands-on experience in enterprise IT Infrastructure and L3 Support.

- Strong knowledge of networking technologies, including routing, switching, VPNs, firewalls, DNS, and DHCP.

- Experience managing Windows Server, Active Directory, and identity management environments.

- Experience with cloud infrastructure and services, particularly :

1. Microsoft Azure

2. AWS

3. Google Workspace

- Strong understanding of endpoint management, monitoring, backup, and disaster recovery solutions.

- Hands-on experience with infrastructure automation and monitoring tools.

Cybersecurity - Compliance :

- Strong understanding of cybersecurity frameworks and security best practices.

- Practical experience with ISO 27001 and/or SOC 2 frameworks and audit processes.

- Knowledge of GDPR and other relevant regulatory and compliance requirements.

- Experience managing security technologies such as firewalls, IDS/IPS, EDR, endpoint protection, and email security.

- Strong experience in :

1. Risk assessment

2. Vulnerability management

3. Incident response

4. Security audits

5. Penetration testing coordination

6. Security awareness programs

Leadership - Communication :

- Proven experience managing and mentoring technical support or infrastructure teams.

- Strong client-facing and stakeholder-management skills.

- Excellent verbal and written communication skills.

- Ability to explain complex technical and security issues to both technical and non-technical stakeholders.

- Ability to work effectively under pressure and manage critical incidents.

Remuneration :

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well-defined career path. An excellent package will be on offer for the right candidate, including an above-mentioned industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader.