Job Description :

The Role :

We are seeking a highly skilled and motivated Head of IT Applications to join our EIT team. As the Head of IT Applications, you will be responsible for driving transformation & innovation by leveraging technology, while ensuring stable day-to-day services of JADE applications at a Global Level. You will be leading a team of Application Specialists and be responsible for their growth and skills enhancement. The position is based out of Pune.

Responsibilities :

Strategic Planning and Roadmap :

- Collaborate with business stakeholders to understand their needs, objectives, and challenges.

- Develop an Integrated Application Roadmap, aligning it with business outcomes and IT capabilities.

Business Relationship Management :

- Establish strong relationships with business units, acting as a trusted advisor and partner.

- Regularly engage with business stakeholders, manage expectations, and identify opportunities for improvement.

Transformation and Innovation :

- Identify and evaluate emerging technologies and trends that can drive transformation and innovation.

- Collaborate with business units to develop and implement technology-driven initiatives driving productivity and efficiencies.

Service Delivery and Operational Managemen :

- Serve as the primary point of contact and subject matter expert for all JADE Business applications.

- Ensuring the delivery of IT Application services meets the agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).

- Managing IT Delivery projects, including planning, scheduling, and executing project tasks, managing project risks, issues, and dependencies.

- Ensure application performance, availability, and security meet or exceed SLAs.

- Implement and maintain ITIL best practices and processes.

- Oversee the incident management process (Including major Incidents), ensuring timely resolution of issues.

- Lead problem management activities to identify root causes and prevent recurrence.

- Collaborating with cross-functional teams, including IT operations, infrastructure, software development, and business stakeholders, to define and deliver IT services.

- Developing and implementing service improvement plans to enhance service quality and customer satisfaction.

- Ensuring compliance with industry and regulatory standards, including data privacy, security, and compliance.

Qualifications :

- Bachelor's degree in Computer Science, Information Systems, or a related field.

- MBA degree is desirable.

- Strong analytical skills to assess service performance and make data-driven recommendations.

- Ability to manage multiple priorities in a fast-paced environment.

Experience :

- At least 15 years of experience leading Global IT Applications teams in Commercial, Project Delivery, Business Analytics, Finance, Procurement and HR functions.

- Has worked in a Global and multi-cultural environment.

- Proactive approach to drive change and improving user experience.

- Experience in driving transformation and innovation. Exposure to Digital/AI ways of working preferred.

- Communicating effectively with stakeholders, including executives, business leaders, and technical teams.

- Excellent People Management skills, develop Talent and growth.

- Up to date with current technology, industry trends, and developments.