Department : Data Labs

Reporting to : Ayan Chaki

Designation : Manager

Grade : 3B

Location : Bengaluru

IC/Team Manager role : IC

Job Description : Data Scientist - Gen AI (3-6 Years Experience)

What are we looking for?

HDFC Life is seeking a proactive and operations-focused AI Engineer to support and manage enterprise AI platforms and services. The ideal candidate will be responsible for ensuring the smooth functioning of in-house Generative AI platform services (Galaxy AI), coordinating incidents, supporting user onboarding, and maintaining operational excellence across AI applications and infrastructure.

This role requires strong technical troubleshooting skills, stakeholder management capabilities, operational discipline, and a passion for delivering a seamless experience for business and technology users leveraging AI platforms.

Key Qualifications :

- 3-6 years of experience in AI/ML platforms, application support, production operations, or technology service management.

- Strong understanding of AI/GenAI platforms, APIs, enterprise applications, and cloud-based services.

- Experience monitoring production systems, application health, service availability, and operational KPIs.

- Knowledge of incident management, problem management, change management, and IT service management processes.

- Familiarity with monitoring and observability tools such as Grafana, Kibana, CloudWatch, Datadog, Splunk, or equivalent.

- Experience working with Linux environments, APIs, logs, and basic scripting using Python, Shell, or PowerShell.

- Strong troubleshooting and root-cause analysis skills with the ability to coordinate resolution across multiple teams.

- Experience supporting user onboarding, access provisioning, and stakeholder engagement.

- Good understanding of operational governance, SLA management, and platform support best practices.

- Excellent communication and coordination skills with the ability to work effectively with business users, vendors, infrastructure teams, and development teams.

What does the job entail? :

1. Platform Monitoring & Operations :

- Monitor HDFC Life AI platform components to ensure high availability, reliability, and performance.

- Perform proactive health checks, service validations, and operational monitoring activities.

- Identify, troubleshoot, and escalate platform issues before they impact end users.

- Track service performance metrics and ensure adherence to defined SLAs and operational standards.

2. User Onboarding & Support :

- Support onboarding of new users, teams, and business functions onto the Gen AI platform.

- Manage user access requests, permissions, and platform enablement activities.

- Conduct user walkthroughs, training sessions, and awareness programs to drive platform adoption.

- Serve as the primary point of contact for user queries, support requests, and operational assistance.

3. Operational Hygiene & Governance :

- Maintain operational dashboards, runbooks, support documentation, and knowledge repositories.

- Monitor platform usage, user activity, and operational trends to identify improvement opportunities.

- Drive periodic audits, access reviews, housekeeping activities, and operational health assessments.

Education : Bachelor's or Master's degree in Computer Science, AI, Data Science, or a related field.