Required Technical Skills :

Google CCAI Technologies :

- Google Contact Center AI (CCAI)

- Dialogflow CX

- Conversational AI

- Virtual Agent Development

- Contact Center Automation

GECX / Generative AI :

- Google GenCX / GECX Playbooks

- Gemini Models

- Vertex AI

- Prompt Engineering

- Prompt Evaluation

- LLM Integrations

- AI Agent Design

Development :

- Python

- REST APIs

- gRPC

- Webhook Development

- Microservices Architecture

Cloud Technologies :

- Google Cloud Platform (GCP)

- Cloud Functions

- Cloud Run

- BigQuery

- Vertex AI

- Pub/Sub

- Cloud Storage

Database & Tools :

- SQL

- Postman

- GitHub

- GitLab

- JIRA

Preferred Skills :

- Experience with telecom, banking, healthcare, retail, or customer service contact centers.

- Knowledge of speech analytics and conversational analytics.

- Hands-on experience with RAG (Retrieval Augmented Generation) architectures.

- Experience with LangChain, LangGraph, AI agents, and Agentic AI frameworks.

- Exposure to omnichannel customer engagement platforms.

- Understanding of IVR call flows, contact center operations, and customer experience transformation programs.