Role Summary:

This role owns the complete demand-side product ecosystem for GoMechanic. The Head of Product will define and execute the product strategy for all customer-facing products including the consumer app, lead management platform and call centre technology. The role is accountable for customer acquisition, conversion, retention, engagement and end-to-end user experience while partnering closely with Operations, Customer Experience, Marketing and Data teams. This is a high-impact leadership role for someone who can help take GoMechanics customer experience and demand engine to the next level.

Responsibilities:

1. Product Vision, Strategy & Roadmap:

- Define and own the multi-quarter product vision, strategy, and roadmap for your charter, aligned with GoMechanic's business objectives and P&L goals.

- Identify new growth opportunities and market whitespaces through continuous customer research, competitive analysis, and data.

- Make portfolio-level prioritization calls across pods balancing user impact, feasibility, business value, and long term strategic bets.

- Influence company-level product direction as part of the product leadership team.

2. Customer Experience & Growth:

- Improve discovery, booking, servicing and post-service journeys.

- Own acquisition, activation, conversion, repeat usage, retention and NPS.

- Leverage experimentation, analytics and customer insights to optimize funnels.

3. Product Delivery:

- Partner with Engineering, Design and QA to deliver high-quality releases.

- Prioritize roadmap based on business impact and customer value.

- Drive agile product development and continuous improvement.

4. Leadership & Stakeholder Management:

- Build and lead a high-performing product team.

- Collaborate with Marketing, Operations, Call Centre, CRM and Data teams.

- Present roadmap, KPIs and business outcomes to leadership.

5. Data & Metrics:

- Own product KPIs including MAU, DAU, app ratings, funnel conversion, CAC, retention, repeat bookings and revenue contribution.

- Use customer feedback and analytics to identify opportunities.

Job Requirements:

- 1015+ years in Product Management with strong B2C consumer app experience.

- Experience building and scaling consumer internet, mobility, e-commerce, marketplace or on-demand platforms.

- Proven leadership of cross-functional product teams.

- Strong understanding of UX, growth, experimentation and analytics.

- Bachelor's degree required; MBA or Engineering preferred.