Job Description :

Role & Responsibilities :

Domain Champion & Front Door for Technology :

- Act as the single accountable point of contact for all technology applications, platforms and tools within Sales & Marketing.

- Build deep domain and technical knowledge of the applications, integrations and data flows supporting the function.

- Own and maintain the application landscape map, roadmap and lifecycle plan for the domain.

- Serve as the trusted technology advisor to the function head and business stakeholders in the domain.

Demand Management & Prioritisation :

- Manage the end-to-end demand funnel for the domain intake, qualification, business case validation and prioritisation.

- Work with business stakeholders to translate requirements into clear, prioritised product/technology backlogs.

- Balance run-the-business (support, enhancements) and change-the-business (new initiatives) demand within capacity constraints.

- Facilitate governance forums to align stakeholders on priority calls and trade-offs.

Delivery Orchestration & Quality :

- Orchestrate delivery across internal teams, vendors/SIs and platform teams to ensure committed timelines and quality are met.

- Track delivery milestones, dependencies and blockers, and drive resolution with delivery teams.

- Ensure adherence to defined SDLC, testing, security, UAT and release management standards prior to go-live.

- Own post-go-live stabilisation, adoption tracking and continuous improvement of solutions in the domain.

Sales & Marketing :

- Own the technology roadmap for sales strategy tools, presales/CRM systems, the corporate and project websites, performance marketing/MarTech stack and call centre platforms.

- Partner with Sales, Presales and Marketing leadership to digitise and optimise lead-to-booking journeys.

- Ensure seamless integration between website, MarTech, CRM/presales systems and call centre platforms for a unified customer acquisition funnel.

- Drive adoption of marketing analytics, attribution and campaign performance reporting tools.

- Oversee data quality, lead tracking and conversion funnel instrumentation across channels.

Escalation Management :

- Serve as the first point of escalation for technical/application failures, outages or performance issues impacting the domain.

- Drive root-cause analysis with technical teams and ensure timely resolution and permanent fixes.

- Maintain a risk and issue log for the domain, and proactively flag risks before they impact business outcomes.

Stakeholder Management, Communication & Governance :

- Own and publish regular dashboards/status reports on demand, delivery progress, risks and issues to function heads and leadership.

- Run periodic governance reviews (steering committees, sprint reviews, monthly business reviews) with key stakeholders.

- Manage dependencies across other domains, enterprise technology teams (infrastructure, security, data, ERP) and external vendors.

- Build strong working relationships with business leaders to ensure technology is seen as a trusted enabler of business outcomes.

Preferred Candidate Profile :

- 7 - 10 years of experience, including experience leading technology delivery for sales/marketing functions, with proven stakeholder and vendor management at a leadership level.

Skills & Competencies :

- Strong stakeholder management and communication skills; ability to influence business and technical audiences.

- Sound understanding of product management, agile delivery and vendor/SI management practices.

- Ability to manage a demand funnel and prioritise competing requirements under constraints.

- Strong analytical and problem-solving skills; comfortable driving root-cause analysis on technical issues.

- Experience with dashboarding/reporting tools (e.g., Power BI, Jira, Confluence) for governance reporting.

- Real estate or D2C/BFSI domain exposure is an advantage.