About Us :

Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator.

Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels.

Trusted by 6,000+ companies across 60+ countries, Exotel enables unified customer engagement for leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju's, HDFC Bank, Zomato, and Urban Company.

Our offerings include communication APIs, a modern omnichannel contact center, and a conversational AI platform hosted on the cloud.

We are a Series D company valued at $100 million with $60 million in ARR.

Professional Services :

The Professional Services team is the "Special Forces" of our engineering organization. We don't just build products; we solve high-stakes enterprise puzzles.

Our engineering solves infrastructure-level problems to ensure no one misses a call or an SMS, even in highly customized enterprise environments.

We focus on building fault-tolerant, scalable, and real-time distributed systems that integrate seamlessly with complex enterprise ecosystems.

Tech Stack :

- Languages : PHP, Python, Golang, Node.js

- Data/Observability : MySQL, NoSQL, Elasticsearch, Grafana, Kibana

Roles & Responsibilities :

As an Integration and Customization Engineer - 2, you will be the technical anchor for complex ECC (Enterprise Contact Center) project customizations.

- Engineering Excellence : Design and develop high-complexity customizations, integrations, and automation modules for large-scale enterprise customers.

- Technical Leadership : Independently deliver complex modules and take ownership of the end-to-end execution of internal projects.

- Mentorship : Guide and unblock L1 engineers, ensuring the team maintains high coding standards and best practices.

- System Ownership : Navigate and optimize forked, legacy, or complex codebases to ensure high performance and reliability.

- Stakeholder Management : Work closely with Product, Engineering, Infosec, and Customer-facing teams to translate enterprise requirements into executable technical roadmaps.

Must-haves :

- 2 - 4 years of software engineering experience with a Bachelor's or Master's in Computer Science.

- Advanced proficiency in PHP and expert knowledge of HTML, CSS, and React.js.

- Deep mastery of Data Structures, Algorithms (DSA), Concurrency, and Multithreading.

- Practical experience with 3-Tier and Microservices architectures, RESTful services, and HTTP protocols.

- Expert in SQL/NoSQL data modeling, caching layers, and building/deploying Linux-based applications.

- Understanding of TCP/IP networks and Linux OS configuration.

What success looks like (first 90 days) :

- End-to-End Ownership of Complexity : Take full responsibility for the design, implementation, and production stabilization of a high-complexity enterprise customization.

- Technical Leadership & Unblocking : Act as a technical anchor, guiding L1 engineers through rigorous code reviews and test plans.