What Youll Be Doing :

- System Administrator, NOC.

- We are looking for a skilled System Administrator to join our NOC team.

- The successful candidate will be responsible for managing and maintaining our infrastructure, ensuring high availability and performance.

Responsibilities :

- Monitor cloud infrastructure and perform level 1 and level 2 troubleshooting.

- Configure and manage various monitoring tools.

- Perform Windows patching and vulnerability remediation.

- Troubleshoot infrastructure issues and Active Directory access.

- Develop and implement automation solutions.

- Troubleshoot infrastructure issues and Active Directory access.

- Provide analysis and insights to various teams.

- Create, operationalize, and manage NOC Standard Operating Procedures (SOPs), including quarterly reviews and adjustments.

- Perform system health checks and maintain related reports and communications.

- Participate in stand-up meetings, conference calls, bridge/incident calls, documentation, and Root Cause Analysis (RCA) preparation.

- Implement and maintain security measures.

- Collaborate with other IT teams to ensure seamless operations.

- Lead troubleshooting efforts for complex issues.

- Perform advanced system maintenance and upgrades.

- Mentor and train junior administrators.

- Investigate issues outside of defined SOPs.

- Work closely with technical teams (e.g., developers, sys admins, DBAs, infra teams).

- Execute corrective actions identified during post-incident reviews and RCA.

- Identify and resolve performance bottlenecks as part of NOC.

- Develop and implement automation solutions to streamline NOC operations using Terraform, GitHub, and Ansible.

- Collaborate with cross-functional teams to identify automation opportunities and improve operational efficiency.

- Maintain and update automation scripts and configurations to ensure optimal performance and reliability.

- Monitor and troubleshoot automation processes to quickly resolve any issues.

- Document automation workflows and provide training to team members as needed.

- Apply SRE principles to enhance system reliability and performance.

- Utilize PowerShell scripting to automate routine tasks and improve system management.

Qualifications :

- Bachelors degree in computer science or a related field.

- 5+ years of experience in monitoring tool configuration and system administration.

- 2+ years of experience in Windows/Linux troubleshooting and patching.

- Proven experience with Terraform, GitHub, and Ansible.

- Knowledge of Site Reliability Engineering (SRE) principles.

- Proficiency in PowerShell scripting.

- Strong problem-solving skills and attention to detail.

- Excellent communication and teamwork abilities.

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

- Excellent communication skills, both verbal and written.

- Experience with diagnostic and monitoring tools such as SolarWinds, Dotcom Monitor, Datadog, Nagios, Prometheus etc.

- Flexibility to provide on-call support during weekends if required and adapt to a constantly changing environment.

- Experience with Windows server patching tools such as Ivanti, Endpoint Central, etc.

- Experience leveraging agile methodologies (e.g., Scrum Ban) to manage project work.

- Familiarity with the healthcare/health insurance industry.

- Familiarity with service desk platforms (e.g., JIRA, Remedy, ServiceNow).

- Experience working closely with technical teams (e.g., developers, sys admins, DBAs, infra teams).

- Ability to review vulnerability reports and prioritize vulnerabilities for remediation based on severity/impact.

- Highly collaborative attitude.

- Low ego and a team player.

- Relevant certifications (e.g., AZ-900, ITIL, CCNA, Datadog, SolarWinds).

Mandatory Requirements :

- Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work.