ConglomerateIT India is a trusted provider of extensive IT services and IT consulting solutions. We leverage our technical prowess and unwavering dedication to empower businesses to optimize their technology investments to maximize growth, streamline operations, and foster innovation. We are committed to being a reliable partner regarding their unique IT services requirements or strategic IT consulting, ensuring success at every step of the way.

ConglomerateIT India offers comprehensive IT services and technology solutions covering a wide range of areas to address the diverse technology needs of businesses. Our services encompass network infrastructure, system integration, managed IT services, cyber security, and cloud computing.

With our expertise, industry knowledge, and customer-centric approach, we strive to deliver innovative, adaptable, and optimal IT solutions that help organizations enhance their productivity, achieve their ambitious goals, and thrive in the contemporary digital landscape. Our experienced team is committed to providing top-notch solutions and support to our clients for smooth integration, proactive management, and robust security measures to ensure the seamless functioning of their systems.

Working Days : 5 days/week

Role & Responsibilities :

1. End-to-End Service Ownership (M365 + AI) :

- Own collaboration platforms across the enterprise :

a. Microsoft Teams

b. Exchange Online

c. SharePoint Online

d. OneDrive

- AI capabilities within the ecosystem

- Define service strategy, roadmap, and operating model.

- Ensure alignment with business priorities and workforce needs.

- Take ownership of platform decisions, prioritization, and changes.

- Balance :

a. User experience

b. Security & compliance

c. Cost efficiency

2. AI Enablement & Rollout :

- Drive AI adoption and readiness across collaboration platforms.

- Ensure safe and responsible AI deployment in partnership with :

a. Identity teams

b. Security

c. Legal

d. Data Governance

- Define foundational requirements for AI success :

a. Clean and structured content (content hygiene)

b. Permission models

c. Information architecture

d. Governance alignment

- Lead enablement through :

a. Training programs

b. Adoption strategies

c. Clear usage frameworks

3. Service Health & Operational Excellence :

- Own reliability, performance, and overall service health.

- Define and track :

a. KPIs

b. SLAs

- User experience metrics

- Adoption trends

- Work closely with support/ops teams for :

a. Incident management

b. Problem management

c. Change management

- Lead root cause analysis for major issues and ensure fixes stick (preventive + corrective actions).

4. Platform Standards & Configuration Governance :

- Define configuration standards and guardrails for all collaboration services.

- Ensure consistency across :

a. Tenants

b. Regions

c. Workloads

- Align configurations with :

a. Enterprise architecture

b. Security policies

c. Zero Trust principles

- Make sure standards are :

a. Documented

b. Easy to consume

c. Enforced via tools/policies

Ideal Candidate :

Mandatory Experience :

- Must have 8+ years of experience in endpoint/device strategy or EUC leadership roles in enterprise setups, with proven techno-functional ability to drive standards, governance, and adoption across teams

- Must have hands-on depth with Intune, MECM, and Jamf, including managing Windows, macOS, and Mobile Device Management (MDM) at scale.

- Must have experience handling 1000+ devices in enterprise environments, including configuration, patching, tagging, and compliance enforcement.

- Must have end-to-end device lifecycle ownership experience covering device selection, enrollment, provisioning, refresh, reuse, and decommissioning, with alignment across procurement, finance, and security.

- Must have strong endpoint security and Zero Trust alignment experience, including device trust, compliance posture, access enforcement, and converting security requirements into practical endpoint policies.

- Must have experience defining endpoint standards, baselines, governance models, and documentation, with familiarity in tools like ServiceNow, Jira, or similar.

- Must have experience owning vendor/service provider relationships (defining SLAs, scope, operational guardrails) and building long-term EUC roadmap including evaluating new tools, reducing tech debt, and driving modern cloud-first endpoint management.

- Mandatory Skill : Must have strong stakeholder management and cross-functional influence skills to work with security, identity, infrastructure, and collaboration teams without direct authority.

- Preferred Certifications : Certifications such as CISSP, CISA, CRISC, or equivalent in endpoint management, device platforms, or security.

- Preferred (Skill) : Proven track record of modernizing endpoint ecosystems without breaking operations, with strong bias towards standardization, simplification, and improved user experience.