Description :

Roles & Responsibilities :

End-to-End Service Ownership (M365 + AI) :

- Own and manage enterprise collaboration platforms including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and AI capabilities within the Microsoft ecosystem.

- Define service strategy, roadmap, governance, and operating models aligned with business priorities and workforce collaboration needs.

- Take ownership of platform decisions, prioritization, service enhancements, and change management initiatives.

- Balance user experience, security, compliance, and cost efficiency while driving platform modernization.

- Collaborate with enterprise architecture, identity, security, and infrastructure teams to ensure scalable and secure service delivery.

AI Enablement & Rollout :

- Drive enterprise AI adoption and readiness across collaboration and productivity platforms.

- Partner with Security, Identity, Legal, and Data Governance teams to ensure safe and responsible AI deployment practices.

- Define foundational requirements for AI success including content hygiene, permission structures, information architecture, and governance alignment.

- Lead AI adoption initiatives through training programs, user enablement strategies, communication frameworks, and best practice guidelines.

- Establish governance standards and usage policies for AI-enabled collaboration services.

Service Health & Operational Excellence :

- Own overall platform reliability, service health, operational stability, and end-user experience.

- Define and monitor KPIs, SLAs, adoption metrics, and service performance indicators.

- Work closely with support and operations teams on incident, problem, and change management processes.

- Lead root cause analysis for major incidents and drive preventive and corrective actions to improve platform stability.

- Continuously improve operational efficiency, support models, and service delivery processes.

Platform Standards & Configuration Governance :

- Define enterprise-wide configuration standards, governance frameworks, and operational guardrails for collaboration and endpoint platforms.

- Ensure consistency across tenants, regions, workloads, and device environments.

- Align platform configurations with enterprise architecture, security policies, compliance standards, and Zero Trust principles.

- Build and maintain documentation, standards, and governance processes that are scalable and easy to consume.

- Drive policy enforcement and automation using endpoint management and governance tools.

Ideal Candidate Criteria :

- 8+ years of experience in Endpoint Strategy, End User Computing (EUC), Collaboration Platforms, or Device Management leadership roles within enterprise environments.

- Proven techno-functional expertise in driving governance, standardization, adoption, and platform strategy across large organizations.

- Strong hands-on experience with Intune, MECM, and Jamf for managing Windows, macOS, and mobile device environments at scale.

- Experience managing and governing 1000+ enterprise devices including provisioning, configuration, patching, compliance, tagging, and lifecycle management.

- Strong experience owning the complete device lifecycle including procurement alignment, enrollment, provisioning, refresh, reuse, and decommissioning processes.

- Deep understanding of endpoint security, Zero Trust frameworks, device trust, compliance posture, and secure access enforcement.

- Experience translating security and governance requirements into scalable endpoint policies and operational standards.

- Strong experience defining endpoint standards, governance frameworks, baselines, documentation, and operational procedures.

- Familiarity with enterprise workflow and ITSM tools such as ServiceNow, Jira, or similar platforms.

- Experience managing vendor and service provider relationships including SLAs, scope management, operational governance, and service performance.

- Proven ability to build long-term EUC and collaboration platform roadmaps focused on modernization, cloud-first management, automation, and reduction of technical debt.

- Strong stakeholder management and cross-functional collaboration skills with the ability to influence security, identity, infrastructure, and collaboration teams without direct authority.

- Strong focus on user experience, simplification, standardization, and operational excellence.

- Certifications such as CISSP, CISA, CRISC, or equivalent endpoint/security certifications will be preferred.

- Experience modernizing enterprise endpoint ecosystems while ensuring operational stability and business continuity will be an added advantage.