About the job:

Synopsis of the role:

Ready to work on the front lines of data delivery, leveraging the power of Google Cloud? If you're a detail-oriented problem-solver who enjoys working with sophisticated technology and contributing to a mission-critical platform, this role is for you!

As a Product Support Analyst within the Technical Fulfillment team, you'll configure, operate and monitor our high-volume batch data delivery platform built on Google Cloud.

You will play a key role in processing and enriching financial data for our clients, ensuring seamless and precise execution with a strong focus on quality and reliability gaining invaluable experience in a dynamic and evolving technological landscape.

What you'll do:

Platform Configuration and Operation:

- Configure and execute data processing workflows on our batch delivery platform according to established procedures and client specifications.

- Deploy and manage complex data pipelines orchestrated via Apache Airflow.

- Leverage and extend Standard Airflow DAG Templates to ensure deployment consistency and rapid iteration across environments.

- Monitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery.

- Perform data quality checks and validation to ensure the integrity and accuracy of processed information.

- Diagnose and resolve complex configuration, scheduling, and dependency issues within the GCP platform and its associated infrastructure.

- Adhere to established security protocols and maintain the highest standards of data security and privacy in all configuration activities.

- Follow SDLC (Software Development Life Cycle) guidelines for any configuration deployments or changes.

- Maintain accurate records of configurations, processes, and any issues encountered.

- Stay up-to-date with platform updates, new features, and relevant technical information.

- Contribute to the identification of opportunities for process improvement and automation within the configuration workflows.

- Assist in the creation and maintenance of our configuration documentation and knowledge base articles.

Client Focus:

- Understand the importance of accurate and timely data delivery for our clients.

- Support the team in addressing client inquiries and resolving fulfillment-related issues.

- Take ownership of precise, high-stakes data configurations that directly impact client trust and business outcomes.

- Collaborate with cross-functional partners (including Engineering and Data Operations) to resolve issues and improve delivery processes.

What experience you need:

- Bachelor's degree in computer science, information technology or equivalent.

- Strong analytical, detail-oriented, and proactive approach to problem solving.

- Familiarity with data processing concepts and batch delivery systems.

- Experience working with configuration files (e.g., YAML).

- Understanding of cloud computing concepts, ideally with some exposure to GCP.

- Familiarity with different file encoding formats.

- Experience with API tools for testing and understanding data interfaces.

- Basic scripting skills (e.g., shell scripting) are an asset.

What could set you apart:

- Ability to verify issues by testing in higher environments, be on-call support for Production Incidents as needed.

- Experience with GCP services such as Dataflow, Composer, Cloud Storage, or BigQuery.

- Familiarity with monitoring and logging tools within a cloud environment (e.g., Google Cloud Logging and Monitoring).

- Proficiency in scripting (Python) or object-oriented programming languages (Java).

If you're eager to dive into the Google Cloud and the world of data delivery, apply now to join our innovative team!