Microsoft 365 Support Engineer - Teams Voice & Messaging

Experience Level : 5+ to 12 Years

Location : PAN India

Office Locations : Bangalore, Hyderabad, Pune, Gurugram, Chennai, Coimbatore

Work Mode : Hybrid - 2 - 3 Days Work from Office

Shift : Regular and Afternoon Shifts

Night Shifts : Not Required

Immediate Joiner or who can join within 15 to 30 days are preferred.

Must-Have Technical Skills :

- Advanced hands-on expertise in the designated technology track, with the ability to coordinate adjacent tracks.

- Advanced operational knowledge of Microsoft 365 and Office 365 services.

- Strong hands-on experience with Microsoft Teams and Microsoft Teams Voice.

- Advanced knowledge of Exchange Online mail-flow troubleshooting.

- Experience supporting SharePoint Online and OneDrive for Business.

- Strong understanding of Teams calling policies, dial plans, number management, call routing and voice configuration.

- Experience troubleshooting call-quality, PSTN connectivity and enterprise voice issues.

- Ability to analyse Microsoft 365 service health, message traces, logs and technical alerts.

- Experience leading complex incident restoration and technical problem investigations.

- Strong understanding of incident, request, problem, change and major-incident management.

Must have skills :

- Active Directory

- Azure Active Directory

- Exchange Online

- Microsoft Teams

- SharePoint Online, Intune