We are looking for an experienced Senior Manager IT Infrastructure & Security to lead enterprise IT infrastructure, cybersecurity, information security, and IT compliance across the organisation's Head Office, R&D facilities, and manufacturing plants. The role will be responsible for ensuring a secure, reliable, scalable, and compliant IT environment while overseeing infrastructure operations, cybersecurity strategy, disaster recovery, regulatory compliance, vendor management, budgets, and team performance.

The candidate must have strong experience in the pharmaceutical or life sciences industry, with practical exposure to GxP environments, Computer System Validation (CSV), GAMP 5, FDA 21 CFR Part 11, EU GMP Annex 11, and ALCOA+ data integrity requirements.

Responsibilities :

- Lead end-to-end IT infrastructure operations across corporate offices, R&D centres, manufacturing plants, and other business locations.

- Manage data centres, servers, storage, virtualization, LAN/WAN, SD-WAN, MPLS, Wi-Fi, firewalls, VPN, and cloud infrastructure.

- Ensure infrastructure availability, performance, capacity, scalability, lifecycle management, and technology upgrades.

- Establish and maintain IT infrastructure policies, SOPs, technical standards, and documentation, including infrastructure qualification following installations and major changes.

- Define and strengthen the organisation's cybersecurity and information security posture through controls aligned with ISO 27001, NIST CSF, and CIS Controls.

- Oversee security technologies and operations, including firewalls, EDR/XDR, SIEM/SOC, DLP, MFA, PAM, vulnerability management, patch management, and VAPT.

- Establish cybersecurity incident response, risk management, and recovery processes, and monitor security metrics and vulnerabilities.

- Ensure IT infrastructure supporting GxP systems complies with applicable pharmaceutical regulatory requirements and data integrity standards.

- Drive CSV and infrastructure qualification activities, including GAMP 5 classification, validation lifecycle, IQ/OQ/PQ, and traceability documentation.

- Ensure appropriate controls for user access, privileged access, audit trails, backups, restoration, data retention, and electronic records.

- Manage IT-related deviations, change controls, CAPAs, incidents, and audit observations.

- Act as the key IT representative during FDA, WHO-GMP, MHRA, customer, and internal audits and inspections, ensuring audit readiness and timely closure of observations.

- Manage enterprise-wide Identity and Access Management (IAM), including Joiner-Mover-Leaver processes, authentication, directory services, and periodic access reviews.

- Establish and maintain backup, Disaster Recovery (DR), and Business Continuity processes, including RTO/RPO definitions, DR drills, and restoration testing.

- Manage IT infrastructure and cybersecurity vendors, service providers, AMC partners, technical evaluations, and commercial negotiations.

- Oversee IT asset inventory, CMDB, software licences, warranties, lifecycle planning, and CAPEX/OPEX budgets.

- Lead and develop the IT Infrastructure & Security team through performance management, coaching, knowledge sharing, and capability development.

- Prepare management dashboards covering infrastructure availability, cybersecurity risks, incidents, SLAs, DR/backup, audit and CAPA status, and IT expenditure.

Requirements :

- B.E./B.Tech in Computer Science, Information Technology, or Electronics Engineering is mandatory.

- 15 - 20 years of relevant IT experience, with strong expertise in IT infrastructure, cybersecurity, and information security.

- Significant experience in the pharmaceutical, life sciences, or other regulated GxP environment.

- Strong practical knowledge of GAMP 5, Computer System Validation (CSV), FDA 21 CFR Part 11, EU GMP Annex 11, and ALCOA+ data integrity principles.

- Experience with GAMP 5 Category 15 classification, CSV lifecycle, IQ/OQ/PQ, traceability matrices, and infrastructure qualification.

- Strong experience managing multi-site IT infrastructure, including data centres, servers, storage, virtualization, networking, and cloud platforms such as Azure or AWS.

- Good understanding of VMware/Hyper-V, SAN/NAS, LAN/WAN, SD-WAN, MPLS, VPN, firewalls, and network security.

- Hands-on or leadership experience across cybersecurity technologies, including SIEM/SOC, EDR/XDR, DLP, MFA, PAM, VAPT, and vulnerability management.

- Knowledge of ISO 27001, NIST CSF, and CIS Controls.

- Experience managing regulatory audits, IT compliance, deviations, change controls, CAPAs, and inspection observations.

- Strong understanding of IAM, backup and recovery, disaster recovery, and business continuity management.

- Experience managing IT vendors, budgets, assets, licences, and service delivery.

- Demonstrated experience leading infrastructure and security teams across multiple locations.

- Strong stakeholder management, communication, analytical, and decision-making skills.

- Knowledge of SAP S/4HANA, SAP Business One, or equivalent ERP infrastructure support is preferred.

- M.Tech/MBA in IT or Systems Management and certifications such as CISSP, CISM, ITIL, PMP, or GAMP 5 are preferred.