About Us :

Emitrr is a complete customer interaction and engagement platform that helps small businesses automate day-to-day tasks like follow-up, appointment reminders, review requests, scheduling, intake, and more.

With Emitrr, small businesses can spend time growing their business by bringing everything under one platform : Reputation, Text messaging, Phone Systems, Forms, Customer Engagement, and more.

Founded by Anmol Oberoi and Pulkit Gambhir, we are a profitable Vertical SaaS platform with healthy revenues, growing at a super-fast speed, and funded by Tier-1 VCs in India and the US.

Why apply? :

We are on a journey of 1 to 10 with strong product-market fit and 500+ customers. We are looking to build processes to help us scale, offering a first-hand opportunity to create processes rather than just following them.

Responsibilities :

- Design, configure, and deploy VoIP systems that meet high standards of performance and reliability.

- Maintain and optimize existing VoIP infrastructure to ensure smooth operation and minimal downtime.

- Troubleshoot and resolve VoIP-related issues, providing technical support to internal teams and customers.

- Collaborate with product and development teams to integrate VoIP features into our SaaS products.

- Monitor VoIP system performance, implementing improvements and updates as necessary.

- Stay up-to-date with the latest VoIP technologies and industry trends, and apply them to enhance our offerings.

- Document VoIP system configurations, processes, and procedures for internal reference and knowledge sharing.

Requirements :

- Proven experience in designing, deploying, and maintaining VoIP systems.

- Strong knowledge of TCP/IP networks, firewalls, and related protocols (SIP, RTP, RTCP, TLS, ICE, STUN, TURN, WebRTC).

- Experience with VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine, and Asterisk.

- Experience with troubleshooting tools such as Wireshark, sngrep and Homer.

- Proficiency in networking concepts, including firewalls, NAT, QoS, and VPN.

- Strong problem-solving skills and the ability to work independently as well as part of a team.

- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.

- Knowledge of security best practices in VoIP systems.

- Experience with scripting languages (e.g., Python, Bash) is a plus.

- Familiarity with cloud platforms like AWS, GCP, or Azure, and experience with CI/CD pipelines is a plus.