Emergy - Technical Lead - HRSD

Job Summary :

The role involves guiding a team of developers, designing scalable and secure HRSD solutions, and ensuring seamless integrations with core HR systems.

The Technical Lead will serve as a subject matter expert, working closely with HR, IT, and business stakeholders to deliver employee-centric digital HR services aligned with organizational goals.

Key Responsibilities :

- Translate HR business needs into technical solutions and oversee their successful delivery.

- Provide technical leadership and mentoring to HRSD developers and ensure adherence to coding standards and best practices.

- Architect integrations between HRSD platforms and HR systems such as Workday, SuccessFactors, Oracle HCM, or PeopleSoft.

- Ensure compliance with data privacy, security standards, and regulatory requirements (GDPR, HIPAA, etc.)

- Own the HRSD technical roadmap, ensuring adoption of new features, platform upgrades, and innovations.

- Collaborate with HR stakeholders, product owners, architects, and IT leadership to define technical strategies for HR service automation and employee experience.

- Conduct code reviews, troubleshoot issues, and optimize application performance.

- Guide the team through Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and ensure timely delivery of high-quality solutions.

- Develop documentation for solution design, integrations, workflows, and technical procedures.

- Act as the escalation point for complex HRSD technical issues and ensure timely resolution.

- Monitor and manage HRSD platform performance, ensuring availability, scalability, and stability.

- Contribute to enterprise-wide HR technology initiatives and cross-functional digital transformation projects.

Qualifications :

- 8- 12 years of experience in IT/software development, with at least 5 years in HRSD/HR technology solutions.

- Strong expertise in ServiceNow HRSD platform (mandatory).

- Proven experience in leading HRSD implementations, including Case Management, Knowledge Management, Employee Portal/Center, Lifecycle Events, and Onboarding.

- Proficiency in programming/scripting languages: JavaScript, AngularJS, HTML, CSS, Python (preferred).

- Strong background in integrating HRSD with enterprise HR systems (Workday, SuccessFactors, Oracle HCM, PeopleSoft).

- Experience with REST/SOAP APIs, SSO, and middleware integration platforms (MuleSoft, Dell Boomi, etc.)

- Familiarity with cloud infrastructure (AWS, Azure, GCP) and HR security/compliance standards.

- Experience with Agile/DevOps environments, CI/CD pipelines, version control (Git, Jenkins).

- Strong understanding of HR processes, workflows, and employee experience design.

Preferred/Good to Have :

- ServiceNow Certified Technical Architect (CTA) or equivalent.

- ITIL v4 Certification.

- Knowledge of Automated Test Framework (ATF) in ServiceNow.

- Exposure to AI-driven HR service delivery, chatbots, and virtual agent solutions.