Emergy - ServiceNow Technical Lead - ITOM/ITSM

Job Overview :

This role demands a deep understanding of ServiceNow architecture and the ability to lead a team of developers while interfacing with stakeholders to deliver enterprise-level solutions across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.

Key Responsibilities :

- Collaborate with cross-functional teams to gather and define requirements and translate them into technical specifications.

- Architect and design scalable, maintainable, and secure solutions within the ServiceNow platform.

- Customize and configure out-of-the-box applications, build new modules, and integrate with external systems using REST/SOAP APIs.

- Mentor and guide junior ServiceNow developers and administrators.

- Ensure platform best practices, code quality, and performance optimization.

- Participate in sprint planning, daily stand-ups, and other Agile ceremonies.

- Troubleshoot and resolve complex technical issues related to ServiceNow.

- Create and maintain technical documentation, knowledge articles, and release notes.

- Evaluate new ServiceNow releases and assess impact on existing functionalities

Proficient in :

- Flow Designer, Workflows, and Orchestration

- ServiceNow IntegrationHub

- Experience with integration protocols (REST, SOAP, JDBC, LDAP, SSO, OAuth2, etc.)

- Good understanding of CMDB design and best practices.

- Knowledge of Service Portal, Catalog Items, Widgets, and UI Policies.

- Hands-on experience with ATF (Automated Test Framework) is a plus.

- Proficient with Agile/Scrum methodology and tools like JIRA or Azure DevOps.

Soft Skills :

- Excellent verbal and written communication.

- Strong problem-solving and analytical skills.

- Ability to interact with senior stakeholders and translate business needs into technical solutions.

- Self-motivated with a proactive approach to learning and delivering.

- Adaptability to fast-paced, changing environments