Emergy - Senior Developer - ServiceNow HRSD Platform

Key Responsibilities :

- Translate HR business requirements into functional and technical specifications.

- Build and maintain custom HRSD applications, workflows, and integrations to streamline HR service delivery.

- Configure HR case management, knowledge bases, employee portal, and dashboards.

- Develop self-service experiences for employees, improving accessibility and efficiency of HR services.

- Integrate HRSD platforms with core HR systems (SAP SuccessFactors, Workday, Oracle HCM, etc.) and third party applications using APIs, web services, and middleware.

- Ensure adherence to security, compliance, and data privacy standards (GDPR, HIPAA, etc.) within HRSD implementations.

- Provide technical leadership, code reviews, and mentoring to junior developers.

- Participate in sprint planning, backlog refinement, and Agile ceremonies.

- Document designs, workflows, configurations, and technical procedures.

- Troubleshoot, debug, and resolve technical issues related to HRSD applications.

- Collaborate with HR, IT, and business stakeholders to deliver user-centric solutions.

- Drive continuous improvement by adopting new features, updates, and innovations in the HRSD platform.

Qualifications :

- Strong expertise in HRSD platforms such as ServiceNow HRSD (mandatory).

- Hands-on experience with HRSD modules : Case Management, Knowledge Management, Employee Center/Service Portal, Lifecycle Events, and Onboarding.

- Proficiency in programming/scripting languages : JavaScript, AngularJS, HTML, CSS, Python (preferred).

- Experience in developing integrations using REST/SOAP APIs, SSO, and middleware (e.g., MuleSoft, Dell Boomi).

- Strong knowledge of HR processes, workflows, and compliance requirements.

- Experience working with HR systems such as Workday, SuccessFactors, Oracle HCM, or PeopleSoft.

- Familiarity with Agile/DevOps practices, CI/CD pipelines, and version control (Git, Jenkins, etc.)

- Strong debugging, troubleshooting, and performance optimization skills.

- Excellent communication and documentation skills.

Preferred/Good to Have :

- ITIL v4 Certification.

- Experience in employee experience design, UX/UI within HRSD portals.

- Knowledge of ServiceNow ATF (Automated Test Framework).

- Exposure to AI, chatbots, and virtual agent solutions in HR service delivery.

Soft Skills :

- Ability to work independently and collaboratively with cross-functional teams.

- Proactive and adaptable in a dynamic environment.

- Strong mentoring and team leadership capabilities.

- Excellent stakeholder engagement and interpersonal skills