- Evaluates, tests, recommends, coordinates, monitors and maintains information systems (IS) and cyber security policies, procedures and systems, including access management for hardware, firmware and software.

- Ensures that IS and cyber security plans, controls, processes, standards, policies and procedures are aligned with IS standards and overall IS and cyber security.

- Identifies security risks and exposures, determines the causes of security violations and suggests procedures to halt future incidents and improve security.

- Develops techniques and procedures for conducting IS and cyber security risk assessments and compliance audits, the evaluation and testing of hardware, firmware and software for possible impact on system security, and the investigation and resolution of security incidents such as intrusion, frauds, attacks or leaks.

Career Level Summary :

- Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.

- Solves complex problems.

- Works independently, receives minimal guidance.

- May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives.

- Acts as a resource for colleagues with less experience.

- Level at which career may stabilize for many years or until retirement.

Key Responsibilities :

- Other Incidental tasks related to the job, as necessary.

- Integration of security products into RMS and GES operations.

- Frontline support & end-to-end management of fleet-wide security tooling within RMS customer and GES internal environments.

- Engineering of internal and external capabilities & infrastructure to support security tooling.

- Automation of customer lifecycle workflows.

- Review & contribute to the development of technical documentation.

- Development of security tooling to improve automation & enhance quality of workflows.

- Assessment of environments to deploy security capabilities.

- Perform audit / QC of targeted environments through monitoring & report on agent coverage status.

- Fleet Management lifecycle (patches, upgrades).

- Provide technical guidance for RMS teams & RMS customers; support meetings / calls as required.

- Validate & advise on supported RMS customer architectures; handle customer deviations from supported architectures.

- Manage early access product releases & provide SME for development & product teams.

- Ability to diagnose & rectify the most complex server & system issues.

- Due to 24/7/365 Security Operations Center operation, available for out-of-hours work on occasion.

Knowledge :

- Intermediate knowledge of various Compliance Regulations/ Standards; PCI, ISO27001, Audit Standard #70, Safe Harbor, HIPPA and FISMA.

- Intermediate knowledge of IT Risk Management, Governance, Risk and Compliance, Information Security, Data Privacy, Vendor Management, and/or Business Continuity Management.

Skills :

- Analytical Skills.

- Cloud Computing.

- Cybersecurity.

- Database Management.

- ERP Software Skills.

- Excellence : Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.

- Customer-driven : Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.

- Expertise : Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.

- Agility : Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.

- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within HGS and with external stakeholders.

Education :

- High School Diploma or regional equivalent required.

- Bachelor's Degree required, preferably in field related to role. At the managers discretion, additional relevant experience may substitute degree requirement.

Certifications :

- Bachelor's Degree in Computer Science, Management Information Systems, or a related technical field.

- At the Manager's discretion, 2 - 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.