Job Overview :

We are looking for a hands-on DevOps / Site Reliability Engineer with 4+ years of experience to build, secure, and operate the Azure infrastructure behind the platform, including HiApp (the Optometrist-facing operations application), the Customer Portal, the Operations Portal, and the AI chatbot engine.

You will own CI/CD, infrastructure reliability, and observability so that releases are safe and the platform stays available for clinics.

Key Responsibilities :

- Build and maintain CI/CD pipelines for React, .NET, and Python services using Azure DevOps and container registries.

- Deploy, operate, and scale workloads on Azure Kubernetes Service (AKS), including Helm-based releases and environment management.

- Manage Azure networking and edge services such as Application Gateway (WAF_v2), Private Endpoints, and Traffic Manager.

- Operate and tune data services including PostgreSQL and Redis, covering backups, performance, and connectivity.

- Enable, manage and configure LLMs/Generative AI services, telemetry and Ops.

- Maintain Azure Function Apps and the data ingestion pipelines that feed the vector database.

- Manage secrets and configuration using Key Vault and enforce secure access practices.

- Define and maintain monitoring, alerting, and dashboards using Log Analytics and Application Insights; track SLIs/SLOs.

- Automate infrastructure provisioning using infrastructure-as-code tools such as Terraform or Bicep.

- Support incident response and root cause analysis, and drive corrective actions that reduce repeat incidents.

- Support release validation and production deployments in partnership with engineering and QA teams.

- Use AI-assisted tools to speed up troubleshooting, automation, and documentation.

Required Skills :

- 4+ years of experience in DevOps, SRE, or cloud infrastructure roles.

- Hands-on experience with Azure, including AKS, Application Gateway, Private Endpoints, Key Vault, and Storage.

- Strong experience with CI/CD tooling such as Azure DevOps, and with Docker and container registries (ACR).

- Working knowledge of PostgreSQL and Redis operations.

- Experience with monitoring and observability using Log Analytics, Application Insights, or equivalent tools.

- Experience with infrastructure-as-code and scripting (e.g., Terraform, Bicep, PowerShell, or Bash).

- Solid understanding of networking, security, and access control fundamentals in the cloud.

- Strong troubleshooting and incident-response skills.

Nice to Have :

- Azure or Kubernetes certifications.

- Experience with Azure Function Apps and data pipelines feeding a vector database.

- Experience supporting healthcare, patient-facing, or other regulated platforms.

- Exposure to GenAI platform operations and LLM observability tools (e.g., Langfuse).

Soft Skills :

- Strong communication and collaboration skills.

- A team player who adapts quickly and works well in cross-functional teams.

- Proactive in identifying issues, suggesting solutions, and driving them to closure.

- Committed to quality, ownership, and continuous improvement.

Educational Qualification :

- Bachelor's degree in computer science, Information Technology, or related field.