Desktop Support with Application Support Skills

Pune

Role Overview :

As a Desktop Support with Application Support Skills professional, you will be the primary point of contact for resolving technical issues related to desktop hardware, software, and applications for our Pune-based users. You will collaborate closely with IT infrastructure, network, and development teams to ensure seamless operation and optimal performance of our systems. Your expertise will directly impact user productivity and satisfaction by providing timely and effective solutions to their technical challenges, contributing to the overall efficiency of the business.

Key Responsibilities :

- Provide first-level and second-level technical support to end-users, addressing hardware, software, and application-related issues to minimize downtime and maintain productivity.

- Troubleshoot and resolve desktop, laptop, and peripheral device problems, ensuring employees have the necessary tools to perform their jobs effectively.

- Install, configure, and maintain desktop operating systems, software applications, and security updates, ensuring a secure and stable computing environment for all users.

- Manage and maintain user accounts and access permissions, adhering to security policies and procedures to protect sensitive company data.

- Collaborate with application development teams to diagnose and resolve application-specific issues, improving application stability and user experience.

- Document all support activities and resolutions in a knowledge base, enabling efficient knowledge sharing and faster resolution of future issues.

- Participate in IT projects, such as software deployments and hardware upgrades, contributing to the successful implementation of new technologies.

Required Skillset :

- Demonstrated ability to troubleshoot and resolve complex desktop, laptop, and application-related issues in a timely and efficient manner.

- Proven expertise in system administration, including installing, configuring, and maintaining Windows and/or macOS operating systems.

- Strong understanding of networking concepts and protocols, enabling effective troubleshooting of network connectivity issues.

- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

- Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines in a fast-paced environment.

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Adaptable to an on-site work environment in Pune, providing direct support to local users.

- 5-8 years of relevant experience.