Delivery Head - Managed SOC

Role Overview :

We are looking for an experienced Delivery Head - Managed SOC to lead end-to-end delivery, presales, customer management, people leadership and P&L for our Managed Security Operations Center business. The role will drive operational excellence and the evolution toward a Next-Generation / AI-enabled SOC.

Key Responsibilities :

- Own end-to-end delivery of Managed SOC services across multiple customers and projects.

- Ensure delivery against agreed SLAs, KPIs, OLAs, quality, security and customer experience metrics.

- Lead SOC operations across L1/L2/L3 monitoring, detection, investigation, incident response and escalation management.

- Establish and continuously improve SOC operating processes, governance and service management practices.

- Drive automation and AI/ML adoption to improve SOC efficiency and reduce manual effort.

- Drive use-case development, tuning, threat hunting, detection engineering and continuous service improvement.

- Improve MTTD, MTTR, false-positive rates and overall SOC productivity.

Next-Generation SOC Transformation :

- Lead the evolution from traditional monitoring-based SOC to a Next-Generation SOC operating model.

- Drive adoption of SOAR, XDR/EDR, NDR, UEBA, threat intelligence, advanced analytics and automation.

- Develop proactive threat-hunting and advanced incident-response capabilities.

- Evaluate emerging cybersecurity technologies and identify opportunities to enhance the Managed SOC portfolio.

Presales & Solutioning :

- Lead/support presales engagements for Managed SOC and Cybersecurity Services.

- Understand customer security requirements and translate them into scalable SOC solutions and service models.

- Own/support RFP/RFI/RFQ responses, solution architecture, technical proposals, SoWs, effort estimation, pricing and transition plans.

- Participate in customer workshops, presentations, solution discussions and technical demonstrations.

- Partner with Sales to identify upsell, cross-sell and new-account opportunities.

P&L & Commercial Management :

- Own the P&L for assigned Managed SOC projects/accounts.

- Drive revenue, gross margin, utilization, cost optimization and project profitability.

- Monitor project financial performance against budgets, forecasts and commercial commitments.

- Manage scope, resource costs, change requests and potential revenue leakage/margin erosion.

- Contribute to annual business planning and growth strategy for the SOC practice.

Team Handling & People Leadership :

- Lead, manage and mentor the Managed SOC organization, including SOC Managers, Technical Leads and L1/L2/L3 security analysts/engineers.

- Own team structure, capacity planning, shift coverage, resource allocation and workforce planning across 24x7 SOC operations.

- Build and maintain a high-performing SOC team with clear roles, accountability, goals and performance measures.

- Drive recruitment, onboarding, capability development, certification and succession planning for critical SOC roles.

- Conduct performance reviews, set KRAs/KPIs and provide regular coaching and feedback.

- Identify skill gaps and create technical upskilling plans across SIEM, SOAR, XDR, threat hunting, incident response and security engineering.

- Develop second-line leadership and ensure adequate succession coverage for key operational roles.

- Manage employee engagement, retention and productivity while maintaining operational discipline.

- Create a culture of continuous learning, innovation, accountability and customer focus.

Customer & Stakeholder Management :

- Act as the senior delivery point of contact for strategic Managed SOC customers.

- Build relationships with CISOs, CIOs, CTOs, IT/Security Heads and senior customer stakeholders.

- Conduct periodic governance and executive service reviews.

- Own critical escalations and ensure timely resolution of service issues and incidents.

- Drive customer satisfaction, retention, renewals and expansion of services.

Governance, Risk & Compliance :

- Ensure SOC operations comply with contractual, regulatory and information-security requirements.

- Drive adherence to relevant security frameworks and industry standards.

- Establish governance for incident, change, problem and service-improvement management.

- Ensure documentation, audit readiness and appropriate security controls are maintained.

Required Experience & Qualifications :

- 8+ years of overall experience in Cybersecurity, IT Infrastructure, Managed Security Services or related domains.

- Minimum 5 - 6 years of recent, strong experience in SOC Delivery / Managed SOC operations.

- Proven experience managing multiple SOC customers/projects in an MSSP or Managed Services environment.

- Strong exposure to Next-Generation SOC / modern SOC operating models.

- Experience in cybersecurity presales, solutioning and customer-facing engagements.

- Demonstrated experience managing project/account P&L and commercial performance.

- Strong team-handling experience across technical and operational cybersecurity functions.

- Experience working with senior customer stakeholders and managing critical escalations.

Tech Stack :

- SIEM : Splunk, Microsoft Sentinel, IBM QRadar or equivalent.

- SOAR and security automation.

- XDR / EDR, NDR and UEBA.

- Threat Intelligence Platforms.

- Threat Hunting and Detection Engineering.

- Incident Response and Digital Forensics.

- Security Analytics and Cloud Security.

- Identity & Access Security.

- AI/ML applications in SOC operations.

Key Competencies :

- Cybersecurity domain expertise and operational leadership.

- Strategic thinking and business acumen.

- Presales and consultative solutioning.

- P&L, commercial and financial acumen.

- People leadership, coaching and team building.

- Customer relationship and stakeholder management.

- Program/project management and operational excellence.

- Negotiation, communication and executive presentation skills.

- Data-driven decision making and continuous improvement mindset.

Key Performance Indicators (KPIs) :

- Managed SOC revenue growth and project profitability.

- Gross margin and cost optimization.

- Customer retention, renewal and CSAT.

- SLA/KPI compliance and service quality.

- MTTD and MTTR improvement.

- SOC productivity and automation.

- Resource utilization and capacity management.

- Presales contribution and win conversion.

- Upsell/cross-sell revenue contribution.

- Team productivity, retention and capability development.

Ideal Candidate Profile :

The ideal candidate is a Cybersecurity/SOC leader who combines strong technical depth with business, delivery and people leadership. The person should be equally comfortable discussing SOC architecture with a CISO, solutioning an RFP with Sales/Presales, managing a critical customer escalation, leading a 24x7 SOC team and reviewing project profitability with senior management.