Cytel - IT Helpdesk Engineer

Job Description :

This position is for IT Helpdesk technician.

One would be required to work in Shifts 24 x 5.

Knowledge of Manage Engine tool is mandate to work on Request raised.

Resource should have 8+ years of experience in IT operations.

Responsibilities :

- Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.

- Install and support PC, laptop, tablet, and mobile hardware and software.

- Coordinate with HR for Resource Address, Contact # for Asset Shipment / Return.

- Create alternative methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.

- Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.

- New accounts setup and the active directory administration.

- Troubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system.

- Help and support onboard off-board employees equipment requirement, send and return.

- Help and support office employees daily issues on laptops, software, WebEx meeting, Teams meeting, conference room meeting, printers, and IP Phones.

- Provide Status in daily standup meeting,.

- Follow up on Open Request in Queue.

Requirements :

QUALIFICATIONS :

- Bachelors degree in Information Systems or Computer Science.

- Overall 8 + years of IT Support /operation experience and 3 to 4 years experience supporting Office 365.

- Experience supporting global internal customers.

- ServiceNow or equivalent experience.

- Experience in set up of desktop computers using Microsoft Intune a plus.

- Experience supporting global internal customers.

- ServiceNow or equivalent experience.

- Experience in set up of desktop computers using Microsoft Intune a plus.

Required to work in Shifts 24 x 5.